02-19-2007 01:48 AM - edited 03-14-2019 08:05 PM
Dear all,
I want the abbrdial to be available if the phone is offhook (secretaries want this). as I don't see the button in the softkey templates, I have no idea how to do this.
any suggestions?
regards,
Gerard
02-19-2007 08:24 AM
AFAIK, this option is currently not available.
02-19-2007 09:30 AM
The abbr dial key is not on any Template. From this document:
"A user can configure up to 99 speed-dial entries. Speed-dial entries that are not assigned to the speed-dial buttons on the phone are used for abbreviated dialing. When a user starts dialing digits, the AbbrDial softkey appears, and the user can access any speed-dial entry by entering the appropriate index."
So what you need to do is to configure the speed dials (not the ones assigned to a button on the phone), then you have to stay on-hook. After dialling the first digit the Abbr softkey will appear.
02-19-2007 11:47 PM
yes this I know, just wanted to know if it was possible to do "offhook". my collegue secretaries would like this. would be very usefull in their (and my) opinion.
regards
gerard
06-20-2008 09:22 AM
I configured the speed dial and the abbrDial key appears, but when i press it nothing happens.
What needs to be configured for this key to work?
02-20-2007 04:16 AM
CM or CME?
CME now (v4.0+) supports bulk speed dials accessible both on and off-hook via a defined prefix.
In CM, you could define translation patterns to achieve similar although there is more to administer.
06-29-2007 08:09 AM
Just wondering if there was any other input on this topic. FWIW, this is an HR manager who says he will be on a call and want to add someone else to the call. These people are usually on his abbreviated dial list. What he is wanting to be able to do is put a call on hold, hit conference, and then abbrdial someone and add them in. Oddly enough, he seems to remember all 40+ of his abbreviated dials. Heck, I'm not even using all of my speed dials :) Any assistance or affirmation would be greatly appreciated.
08-16-2007 12:25 AM
no... still no solution..
regards,
Gerard
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