Let me set the stage by saying that I am an IT consultant for a large hospitality customer with multiple recently obtained properties and each with their own IT staff. I, as of yet, have no access to the network equipment to perform traces or captures. The high level call flow is attached here as a PDF. A call comes in from the PSTN to a DID which lives on a PRI at Site2. Site2 PBX immediately forwards the call to to Site1 PBX which has a SIP trunk. An agent answers the call which is then transferred back to a DID at Site1 and rings the terminating phone. When the person at the terminating phone answers the call, volume is so low that he can barely hear the original PSTN caller, however the PSTN caller has no issue hearing the terminating party. Direct calls to the terminating DID have no volume issues at all, it's only during this type of transfer. We would normally port the original DID dialed by the PSTN caller to our SIP trunk at Site1 call center which would do away with this hair-pinning that we're doing with the PRI at site2, however we are in the midst of other port orders which prevent us from doing so at this time. Another thing to note is that there are actually 2 inbound PRI's and 2 outbound PRI's at Site2. Any input is highly appreciated!
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...
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Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT
What is th...
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I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...