only one agent not getting calls only for one Skill

[baskaranm]

                   Hi ,

I'm using UCCX 8.5 with call manager 8.5.

My problem is in one application one agent called 'X' is assigned 2 skills 'A,B' and put in into CSQ 'Y'. in this CSQ there are 3 agents.

only agent X is not receiving calls only for skill B.she is receiving for Skill A. other 2 agents are receiving calls for Skill A ,B.

I cross checked the configuration. itis fine. CSQ shows agents as all 3.

please help to troubleshoot the problem

[Amine Nouasri]

Move your post to the Contact Center section and you will have a better chance for your question to be answered.

[Carlo Poggiarelli]

Hi.

Are you selecting agent by resource group or skill level?

If you leave only agent X, what happens to a call hitting the CSQ?

Let me know

Regards

Carlo

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[baskaranm]

I'm selecting resource by Skills.

Now I'm testing with Resource group and leaving only one agent and update you the result.

Thanks for your response

[baskaranm]

Hi, I tested by selecting the resource by resource group it didn;t work only for this agent.i tested by putting only this resource and tested. it plays agent busy prompt even this agent is ready.

any other suggestion to test.