Ordered 8.x but want to Fresh Install 9.x

[Mark Turpin]

Just wanted to ping the community on this -

Customer orders new UC solution but they used CUWL CM, Uconn, UCCX, 8.x SKU's.

To install 9.x, they must first install their 8.x then upgrade to 9.x or can we get some magic from licensing@ team to get them in 9.x format?

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-Mark Turpin

[Jonathan Schulenberg · Accepted solution]

I just did this. You'll need to do a PUT order to get 9.0 entitlement and bootable ISOs if the product supports electronic fullfilment. With that you can install the software. All non-ELM applications will continue to use the existing process so just upload the 8.x and 9.x LIC files.

ELM-dependant applications (CUCM/CXN) will require extra steps.  You email licensing@cisco.com with your original Cisco SO and PAKs as well as the Cisco SO and PAKs from the PUT order and a license-request.txt file from ELM. They will escalate to the PM and issue your 9.0 license a week or so later.

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[Mark Turpin]

Thanks sir, figured it would be something like that.

For UCM/UConn you're saying install 9.x and run on the grace period, right?

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-Mark Turpin

[Jonathan Schulenberg]

Yeah. It took the PM a week and a half to finally issue my real license file. Those products will allow unlimited use during the grace period so you can provision as many users/phones/mailboxes as you need to. Just be sure to do something before the grace period ends; CXN will stop all services if you don't.

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