We would like to be able to maintain the original calling party CLID when forwarding desk phones to another number.
Example Scenario :
Caller A: 7777 1111
Caller B: 3333 1111
Caller C: 5555 1111
Caller A -> calling -> Caller B -> call forwarded to -> Caller C
Caller C is seeing CLID 3333 1111
We would like caller C to see 7777 1111
Call Manager Version: 10.5
The telco claims they allow CLID passthrough and wont stop us from doing it. Does CM10.5 allow such a feature?
1) On Gateway/Trunk Page Change this setting To Originator.
Calling Party Selection
Any outbound call on a gateway can send directory number information. Choose which directory number is sent:
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hmm that didn't help, i should note that currently when blind transferring the number is passed through. If you introduce the transfer it doesn't work and if you transfer to outside the company any scenario it doesn't pass through the original party CLID.