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Outbound call doesn't disconnect after call end

evandro.nunes
Level 1
Level 1

Have you ever seen something like it:

I make a call from my ip phone (3911 or 6921) to an external phone (ex: cell phone: 084645727) and the call works fine, but when cell phone turned off the call, on my ip phone the call still connected,  ip phone  show me on display that the call still active, the call is just disconnect when I put the phone onhook.

I use CUCMBE: 7.1.3(SU2)

Cisco 2821 : c2800nm-spservicesk9-mz.124-20.T4.bin

debug vpm signal

BHEGV1#R2 Got Event R2_ALERTING

*Nov 25 07:42:36: show voice call status

CallID     CID  ccVdb      Port             DSP/Ch  Called #   Codec    Dial-peers

0xD8803    20E8 0x48177B78 0/1/0:0.3        0/1:1  *2125463737 g711ulaw  7500/40

0xD8847    1C9D 0x48177B78 0/1/0:0.1        0/1:3   7434       g711ulaw  1/7500

0xD88B2    26E8 0x48177B78 0/1/0:0.28       0/1:5  *087068998  g711ulaw  7500/30

0xD88B6    27E8 0x48177B78 0/1/0:0.27       0/1:2  *084645727  g711ulaw  7500/30 (it is my call)

0xD88BD    1D22 0x48177B78 0/1/0:0.2        0/1:4   7491       None      1/7500

0xD88C0    28E8 0x48177B78 0/1/0:0.22       0/1:6  *084743874  g711ulaw  7500/30

After cell phone turned off the call, the debug vpm signal just show me it:

*Nov 25 07:42:50: htsp_process_event: [0/1/0:0(27), R2_Q421_OG_ANSWER, E_DSP_SIG_1100]

Does anybody could help me !

Regards.

15 Replies 15

cisco
Level 1
Level 1

I have the same issue but in my case is with FXO port, my service provider is IO. can you help me please.