My client has a handful of users using Single Number Reach but they're reporting that when receiving calls via Unified Mobility Caller ID is showing the main number of the facility where they're located, rather than the (original) Calling Party number. After doing some investigation I found that the 9.@ route pattern has its External Phone Number Mask set to the main number so presumably all outbound calls from devices (which match 9.@), not just mobility calls, are masked to the main number.
Is there any way I can override this default masking behavior ONLY for Mobility users so they can see the Original Calling Party number on their cellphones rather than the main number of the building their desk phone resides in?
The call routing for calls to SNR is done with the RDP rerouting CSS. So if you use a separate CSS for this you can have a PT in it that holds a RP that doesn’t have the settings to use External Phone Number Mask set to the main number. But your Telco might not allow you to present a caller ID that isn't part of your DID range.
Please remember to rate helpful responses and identify helpful or correct answers.
Thanks Roger. I'm currently seeing the main number showing up in the ISDN debugs so if I can at least use your tips to get the CUCM to outpulse the original Calling Party Number I'll at least know it's the telco, not my config, that's preventing the Original Caller ID from passing!
You will need to discuss with your Telco. Some Telco don't let you send them a Caller ID that is not assigned to your PRI. Imagine you could send the IRS main number to the TELCO, and the TELCO would just accept it as it is.
Greetings, Wanted to share a few lessons learned while migrating from a distributed to centralized IMP deployment. Our current setup included many CUCM/IMP distributed clusters with centralized Expressway server for MRA login. We did not wish to perf...
Parsec's Cisco UCCE/PCCE CC Connector application for CRM works as a bridge between the CRM and Cisco UCCE/PCCE CC solution.The CRM can be any cloud based CRM like Salesforce (SFDC), ServiceNow ,MS Dynamics or a 3rd party CRM.The CRM user/Agent will have ...
It’s a feature which allows CUCM to determine whether the phone is in its home location or a roaming station.By enabling this feature users can roam from one site to another site and acquire the site-specific settings such as Codecs, MRGL, Call rout...
Cisco just Announced their new Collaboration Toolbox resources portal. You can check it out here https://collabtoolbox.cisco.com/ It has a bunch of tools a partner can find helpful. But if your interested in learning which...