10-11-2014 06:33 AM - edited 03-18-2019 11:24 AM
Dear Experts,
We have a HQ UC560 and new branch with 2811 router. These sites connected via VPN using fortigate.The connectivity between the sites is up and we are able to ping both the sites and the voice networks successfully.
I have configured the dial-peers on both the sites. The calls from HQ to the local branch are successful without any problem but when we dial from branch to the HQ, we get a fast busy signal. Below is the dial peer config
HQ -
dial-peer voice 300 voip |
destination-pattern 3.. |
session target ipv4:192.168.110.1 |
dtmf-relay h245-alphanumeric |
no vad |
Branch -
dial-peer voice 800 voip
destination-pattern 8..
session target ipv4:192.168.201.2
dtmf-relay h245-alphanumeric
no vad
Csim results from Branch -
csim start 891
csim: called number = 891, loop count = 1 ping count = 0
csim err csimDisconnected recvd DISC cid(786)
csim: loop = 1, failed = 1
csim: call attempted = 1, setup failed = 1, tone failed = 0
Kindly please advise. thanks.
Solved! Go to Solution.
10-11-2014 08:00 AM
Hi, It is as suspected Toll Fraud App who rejected the call from BR site.
1076043: Oct 11 14:36:29.759: //282614/B639957688BC/CCAPI/cc_api_call_setup_ind_common:
Set Up Event Sent;
Call Info(Calling Number=308(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=807(TON=Unknown, NPI=Unknown))
1076047: Oct 11 14:36:29.763: //282614/B639957688BC/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 282614 with tag 300 to app "_ManagedAppProcess_TOLLFRAUD_APP"
1076048: Oct 11 14:36:29.763: //282614/B639957688BC/CCAPI/ccCallDisconnect:
Cause Value=21, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
you need to add BR GW IP address (192.168.110.1) to under 'voice service voip> ip address trusted list' as given below.
voice service voip
ip address trusted list
ipv4 192.168.110.1
For you reference: https://supportforums.cisco.com/document/46566/understanding-toll-fraud-enhancements-1512t
10-11-2014 06:52 AM
can you collect debug voice ccapi inout for a failed call from BR site GW?
10-11-2014 07:11 AM
10-11-2014 07:25 AM
It seems, the call is rejected by HQ GW.
what is the IOS version of UC560? It may be because of Toll Fraud I suspect if it is 15.(1)2T or later.
can you collect the same debug (debug voice ccapi inout) from HQ GW this time please?
10-11-2014 07:47 AM
10-11-2014 08:00 AM
Hi, It is as suspected Toll Fraud App who rejected the call from BR site.
1076043: Oct 11 14:36:29.759: //282614/B639957688BC/CCAPI/cc_api_call_setup_ind_common:
Set Up Event Sent;
Call Info(Calling Number=308(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=807(TON=Unknown, NPI=Unknown))
1076047: Oct 11 14:36:29.763: //282614/B639957688BC/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 282614 with tag 300 to app "_ManagedAppProcess_TOLLFRAUD_APP"
1076048: Oct 11 14:36:29.763: //282614/B639957688BC/CCAPI/ccCallDisconnect:
Cause Value=21, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
you need to add BR GW IP address (192.168.110.1) to under 'voice service voip> ip address trusted list' as given below.
voice service voip
ip address trusted list
ipv4 192.168.110.1
For you reference: https://supportforums.cisco.com/document/46566/understanding-toll-fraud-enhancements-1512t
10-11-2014 09:36 AM
Thanks you much Suresh. Its working now. :) ta
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