outbound dialing pattern conflict with internal extensions

[haider.rizwan]

Hi,

I am having strange issue while making outbound calls having CUCM 10.5 environment.

let's say i am dialing <00971551234567> and internal extension range is 5xx. one user extension is 567.

as soon as i dial above number, instead of going outbound it rings internal extension.

what can be the issue? thanks in advance.

Regards,

[saurabh94]

Hi

You need to check internal call flow. Which all translation patterns are involved or route pattern or sip trunk. 

You need to check if digit manipulation is applied to any of the above entity and ensure you have right partition /CSS for the 10 digit dialing behaviour.

(rate if this helps)

Regards

[haider.rizwan]

Hi,

we don't have translation pattern and sip trunk.

we have 2 separate PRI. please check attached config for reference.

please advise how to troubleshoot. 

Regards,

[Sanjay Bishnoi]

Can you please share below debug traces

debug voice ccapi inout

debug isdn q931

also mention calling & called number

[saurabh94]

Hi

Can you provide following logs along with calling and called number

1. H323 logs -- from dial-peer it seems you are using this as h323 gateway, if this is sip integration then ccsip messages

2.ccapi logs

3. ISDN q931 logs 

regards

[Sanjay Bishnoi]

it seems issue with your translation pattern.... ensure you have mentioned 5xx conversion in translation not transformation 

[Jaime Valencia]

Use DNA to find out what you're hitting in your dial plan