Outside Dial Tone in CUCM 9.1

Dmitri Popkov · ‎04-11-2013

Good day!

Today, i've configured an outside route pattern to PSTN (through CCME-2901 - Gateway)

Route pattern - 9.8XXXXXXXXXX

Call Classification - Offnet

Checked - "provide outside Dial Tone"

And Configured Called Party Transformations

Discard digits - "PreDot"

But When i tried to dial outside - there is no dial tone at all...

Where is a mistake? Can you help me pleas.

------

Also I have second route pattern

Route pattern - 7XX

Call Classification - Onnet

Unchecked - "provide outside Dial Tone"

-----

Here is a trace:

Results Summary

Calling Party Information
- Calling Party = 6501
- Partition = GD_MAIN_CENTER
- Device CSS = GD_CENTER
- Line CSS =
- AAR Group Name =
- AAR CSS =
Dialed Digits = 989166047801
Match Result = RouteThisPattern
Matched Pattern Information
- Pattern = 9.8XXXXXXXXXX
- Partition = GD_MAIN_CENTER
- Time Schedule =
Called Party Number = 8916604XXXX
Time Zone = Europe/Moscow
End Device = 172.16.4.5
Call Classification = OffNet
InterDigit Timeout = NO
Device Override = Disabled
Outside Dial Tone = NO

Call Flow

TranslationPattern :Pattern=
- Partition =
- Positional Match List = 8916604XXXX
- Calling Party Number = 6501
- PreTransform Calling Party Number =
- PreTransform Called Party Number =
- Calling Party Transformations
  - External Phone Number Mask = NO
  - Calling Party Mask =
  - Prefix =
  - CallingLineId Presentation =
  - CallingName Presentation =
  - Calling Party Number = 6501
- ConnectedParty Transformations
  - ConnectedLineId Presentation =
  - ConnectedName Presentation =
- Called Party Transformations
  - Called Party Mask =
  - Discard Digits Instruction =
  - Prefix =
  - Called Number =
Route Pattern :Pattern= 9.8XXXXXXXXXX
- Positional Match List = 8916604XXXX
- DialPlan =
- Route Filter
  - Filter Name =
  - Filter Clause =
- Require Forced Authorization Code = No
- Authorization Level = 0
- Require Client Matter Code = No
- Call Classification =
- PreTransform Calling Party Number = 6501
- PreTransform Called Party Number = 98916604XXXX
- Calling Party Transformations
  - External Phone Number Mask = NO
  - Calling Party Mask =
  - Prefix =
  - CallingLineId Presentation = Default
  - CallingName Presentation = Default
  - Calling Party Number = 6501
- ConnectedParty Transformations
  - ConnectedLineId Presentation = Default
  - ConnectedName Presentation = Default
- Called Party Transformations
  - Called Party Mask =
  - Discard Digits Instruction = PreDot
  - Prefix =
  - Called Number = 89166047801
Device :Type= H323Gateway
- End Device Name = 172.16.4.5
- PortNumber =
- Device Status = UnKnown
- AAR Group Name =
- AAR Calling Search Space =
- AAR Prefix Digits =
- Inbound Fast Start = Disabled
- Outbound Fast Start = Disabled
- Call Classification = Use System Default
- Tunneled Protocol = None
- Calling Party Transformations
  - PreTransform Calling Party Number = 6501
  - Calling Party Selection = Originator
  - Calling Party Presentation = Default
  - CallerID DN =
  - Calling Party Number = 6501

Alternate Matches

Note: Information Not Available

Chris Deren · ‎04-11-2013

When you say you have no dial tone, do you mean the secondary dial tone after your press 9?

Or that the call never goes out?

If the first then this is a common mistake and you will need to ensure all of your patterns including translations need to have "provide outside dial tone" checked and you cannot have any DNs starting with 9 or X or anything that would create an overlap.

If the second then please post the GW config and let us know what type of circuit the call goes out of.

HTH,

Chris

Dmitri Popkov · ‎04-11-2013

Yes, i have no secondary dial tone when i dial outside.

I have checked "provide outside Dial Tone" in another pattern, but still dont have secondary dial tone, but outbound call successfully goes out.

But when i change pattern to - 98XXXXXXXXXX, i receive a secondary dial tone but call never goes out...

Jaime Valencia · ‎04-11-2013

Do you have the dial-peers configured for such calls??

Since you mention it's pointing to a CME, I assume you're using H323

And BTW, that's not a trace, that's a DNA result.

HTH

java

if this helps, please rate

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HTH

java

if this helps, please rate

Chris Deren · ‎04-11-2013

OK, so which pattern does not and which provides secondary dial tone?

Chris

Dmitri Popkov · ‎04-11-2013

Yes, on CME i've outgoing dial-peer

dial-peer voice 2100 voip

translation-profile outgoing TRANSFORM-OUT-9

huntstop

destination-pattern 9T

session protocol sipv2

session target ipv4:195.88.224.20

dtmf-relay rtp-nte

codec g711ulaw

fax rate 9600

fax nsf 000000

fax protocol t38 version 0 ls-redundancy 5 hs-redundancy 2 fallback none

no vad

And translation-profile, because ISP only allows strings with "8" at the begining

voice translation-rule 1

rule 1 /9/ //

!

voice translation-profile TRANSFORM-OUT-9

translate called 1

Dmitri Popkov · ‎04-11-2013

Route pattern - 7XX - provides outside dial tone

Route pattern - 9.8XXXXXXXXXX - doesn't provide

And as i mentioned earlier if i change my pattern - 9.8XXXXXXXXXX - to 98XXXXXXXXXX - i cant make outgoinig calls.

Called phone rings (mobile phones), but two-way connection - doesnt establish

Dmitri Popkov · ‎04-22-2013

Still cant solve this problem?...( Any thoughts...

yahsiel2004 · ‎04-22-2013

Dmitri,

The reason why 9.8XXXXXXXXXX doesn't work is because CUCM is configured to drop predot which would make the call appear to your GW at 8XXXXXXXXXX, which you probably don't have a dialpeer that would match that pattern. What happens when you're able to dial out successfully? Could you provide a full config of your GW?

HTH

Regards,

Yosh

HTH Regards, Yosh

Dmitri Popkov · ‎04-24-2013

Yes, you are right& i've added additional route 8XXXXXXXXXX and finally i can make a call, but again there was no

secondary dial tone.

Here is part of GW config:

voice service voip

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none

h323

sip

bind control source-interface GigabitEthernet0/0

bind media source-interface GigabitEthernet0/0

registrar server expires max 1200 min 300

!

voice class codec 1

codec preference 1 g711alaw

codec preference 2 g711ulaw

codec preference 3 g729br8

!

voice class h323 1

h225 timeout tcp establish 3

interface GigabitEthernet0/1

description GWD-LAN$ES_LAN$

ip address 172.16.4.5 255.255.255.0

ip access-group 23 in

duplex auto

speed auto

h323-gateway voip interface

h323-gateway voip bind srcaddr 172.16.4.5

dial-peer voice 2001 voip

description TO TOPTELECOM

huntstop

destination-pattern 8T

session protocol sipv2

session target ipv4:195.88.224.20

dtmf-relay rtp-nte

codec g711ulaw

fax rate 9600

fax nsf 000000

fax protocol t38 version 0 ls-redundancy 5 hs-redundancy 2 fallback none

no vad

dial-peer voice 1020 voip

description TRUNK-TO-CUCM-9.1

destination-pattern 65..

session target ipv4:172.16.4.250

voice-class codec 1

voice-class h323 1

dtmf-relay cisco-rtp

yahsiel2004 · ‎04-24-2013

Do you still have the "Provide Outside Dialtone" on Route pattern - 9.8XXXXXXXXXX? Also as Chris mentioned, you can't have any extensions starting with 9 since this would cause you to not to hear a secondary dialtone.

HTH

Regards,

Yosh

HTH Regards, Yosh

robray_sc · ‎04-25-2013

anytime I have an issue with providing secondary dial tone I will use "Route Plan Report" and do a search for all patterns that begins with 9. Like has been mentioned it could be a phone DN, Call Park, Call Pickup, voicemail ports, or any other DN and\or pattern. Happy hunting

tim terry · ‎02-15-2014

Everything has working correctly for years, then while working with Cisco TAC on an Attendant Console issue. He created a directory number of 99999 for a template.

Then everyone who pressed 9 to get a outside line would have to wait until the 2nd number was pressed to get a tone.

I exported my route patterns to verify that all patterns contained Provide Outside Dial Tone.

I don't create Directory Numbers with "9" but a search provided me the answer i was looking for.

Derrick Filippelli · ‎02-17-2014

I had a similar issue too. it turned out that if you want to use 9 for outside dial tone you need to be sure there are no DN's that begin with 9. If there is you need to remove them or use a digit that no extensions are starting with.

In CUCM go to Call Routing and then click Route Plan Report to see the all DN's in your route paln.