02-08-2013 11:07 AM - edited 03-16-2019 03:36 PM
hello all,
I am following this document for OS Password recovery on CM 6.1(2). I keep getting and incorrect login message. using "pwrecovery" and "pwrest" as the documents states. Anyone have any ideas what else I can try or what else might be wrong?
Thanks in advance!
02-08-2013 11:11 AM
Hi
It's pwreset, not pwrest.
Aaron
02-08-2013 11:14 AM
That's just a typo from posting here. I am using "pwreset" on the system.
02-08-2013 11:37 AM
Hi there,
Just wanted to make sure you are actually connected via the console port
not using ssh.
Cheers!
Rob
"Clocks go slow in a place of work
Minutes drag and the hours jerk"
-The Clash
02-08-2013 11:45 AM
Hello Rob,
this is on an MCS 780 series server. I am directly connected to the monitor output and have a USB keyboard and mouse plugged in. I can see the prompt to log in as well as see the username when I type it in.
02-08-2013 11:56 AM
Try to use SSH , to access after that type the below
utils reset_ui_administrator_password
utils reset_ui_administrator_name
02-08-2013 12:12 PM
Thanks. I can't get in via SSH either.
02-08-2013 12:38 PM
You can not allow to access . please tell me the problem . What about the console ., what is appear.
02-08-2013 12:42 PM
please check using ping , is this reachable?.
02-08-2013 01:02 PM
The system is up and operation. I can ping it, browse to it for Unified CM Administration but I cannot authenticate to Unified OS Administration. I am directly connected to the MCS server with a keyboard, mouse and monitor. I see a log in prompt but authentication is failing when I enter "pwrecovery" for the user name and "pwreset" for the password.
02-08-2013 01:19 PM
You can download a ssh client eg puTTY from google , Try again , it must be work.
02-08-2013 04:00 PM
I thnk you for your responses but you don't seem to be understanding the problem. Getting to the server is not the problem. I cannot AUTHENTICATE.
02-08-2013 09:17 PM
pwrecovery path is pretty much the last resort, It has always worked for me. But if its failing you it could be some bug or due to any other issue. I would advice to open a TAC case (you could try restarting the server, but since you dont have access to even do a clean restart it can further worsen the issue so I would not recommend that).
It would be better to log a case with TAC and get their assistance to resolve the issue.
Terry
02-09-2013 05:17 AM
Thanks Terry. I think a TAC case is the ony way to go. password recovery is pretty straight forward but it jst isn't working.
02-09-2013 05:35 AM
Not a problem - hope your issue gets resolved soon.
Please keep us posted about how it goes.
Terry
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