Patterns starting with a # resets the 8861 phone

[ybpants]

I noticed an issue where my 8861 phones are resetting if i dial a pattern that starts with a # and I am wondering if anyone else has seen this.

Some background:

I have a directory number of #XXXXXX (the extensions are all 6 digits) that forwards all calls to voicemail.  the voicemail profile has a mask of XXXXXX which strips the # and allows users to transfer calls directly to a target voicemail box without waiting for the foward no answer timer to expire.

I appreciate that this may not be the best way to do this but this is a hang up from a CME version 3 installation and has been in play on CUCM since version 4.  We are currently running CUCM version 10.5 and the 8861 firmware version is 10-3-1-20 but this has happened on older 8861firmware versions too.

Right now i hav e a mix of 7900 (mostly 7960 and 7965) and 8861 phones and the 7900's can dial the #XXXXXX pattern without issue but the 8861 cannot and the reset occurs as soon as the # is sent.

Has anyone else encountered a similar issue?

[Leo Salcie Tejeda]

Hi,

Did you try upgrading the firmware?

[ybpants]

Yes

Right now 10-3-1-20 is the latest firmware (unless i am missing something there) and the issue occurs on all the older versions that i tried (right now the version numbers escape me) including some ES versions provided by TAC to address other issues we were seeing with the phones.

[Genesis IT]

Hi ybpants, did you ever get a resolution to this problem?  If so, how did you fix it?  We're facing the same thing and have a TAC case open on it.  Tried 10.3.1, 11.0.1, and are now testing an ES of 11.0.1, problem still occurs.  Seems to be when a phone is used heavily and user does a lot of DTMF interaction (checking voice mail, IVRs, etc). 

Thanks!

Joe