11-12-2019 01:09 PM
A customer has a cisco 8865 phone device with extension mobility configuration and he has already configured some personal external contacts on his device profile at his the personal directory.
When someone (external contact) call him he cannot see the configured name on the phone device although the caller is already added on the personal directory.
Any idea how we can configure and see the name of an external, contact when they call us, which is already added at the personal directory on extension mobility device?
Thenks.
Argiris Verikios
#personal #directory #extension #mobility #device #profile #contact
Solved! Go to Solution.
11-12-2019 01:27 PM
Hi,
It is not a supported feature. Please check below post for more details:
11-12-2019 03:21 PM
You need a 3rd party solution to do that, the mapping you're asking about is only performed by Jabber, not by IP Phones.
11-12-2019 01:27 PM
Hi,
It is not a supported feature. Please check below post for more details:
11-12-2019 11:33 PM
11-12-2019 01:43 PM - edited 11-12-2019 01:52 PM
Actually, I misread the question and I'm incorrect... Last reply was the right one.. My apologies!
11-12-2019 03:21 PM
You need a 3rd party solution to do that, the mapping you're asking about is only performed by Jabber, not by IP Phones.
11-12-2019 11:33 PM
Thanks Jaime!
11-25-2019 04:46 AM
If you are open to 3rd Party solutions then you can checkout "MARS Directory & Caller Details" application for Cisco CUCM
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