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Personal Directory with External Contacts on Extension Mobility


A customer has a cisco 8865 phone device with extension mobility configuration and he has already configured some personal external contacts on his device profile at his the personal directory.

When someone (external contact) call him he cannot see the configured name on the phone device although the caller is already added on the personal directory.

 

Any idea how we can configure and see the name of an external, contact when they call us, which is already added at the personal directory on extension mobility device?

 

Thenks.

 

Argiris Verikios

 

#personal #directory #extension #mobility #device #profile #contact

2 ACCEPTED SOLUTIONS

Accepted Solutions
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VIP Engager

Re: Personal Directory with External Contacts on Extension Mobility

Hi,

It is not a supported feature. Please check below post for more details:

https://community.cisco.com/t5/ip-telephony-and-phones/incoming-callers-name-from-personal-directory-in-cucm-12-x/td-p/3386236 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

View solution in original post

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Hall of Fame Cisco Employee

Re: Personal Directory with External Contacts on Extension Mobility

You need a 3rd party solution to do that, the mapping you're asking about is only performed by Jabber, not by IP Phones.

HTH

java

if this helps, please rate

View solution in original post

6 REPLIES 6
Highlighted
VIP Engager

Re: Personal Directory with External Contacts on Extension Mobility

Hi,

It is not a supported feature. Please check below post for more details:

https://community.cisco.com/t5/ip-telephony-and-phones/incoming-callers-name-from-personal-directory-in-cucm-12-x/td-p/3386236 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

View solution in original post

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Re: Personal Directory with External Contacts on Extension Mobility

Thanks Vaijanath!
Highlighted
Enthusiast

Re: Personal Directory with External Contacts on Extension Mobility

Actually, I misread the question and I'm incorrect...  Last reply was the right one..  My apologies!

Highlighted
Hall of Fame Cisco Employee

Re: Personal Directory with External Contacts on Extension Mobility

You need a 3rd party solution to do that, the mapping you're asking about is only performed by Jabber, not by IP Phones.

HTH

java

if this helps, please rate

View solution in original post

Highlighted

Re: Personal Directory with External Contacts on Extension Mobility

Thanks Jaime!

Highlighted
Beginner
Beginner

Re: Personal Directory with External Contacts on Extension Mobility

If you are open to 3rd Party solutions then you can checkout "MARS Directory & Caller Details" application for Cisco CUCM

http://www.parsec-tech.com/parsecapplications.html