02-01-2017 07:11 AM - edited 03-17-2019 09:21 AM
Hi guys,
I have a VP whose phone he claims randomly dials other user's internally. He said that he was sitting at his desk and other people showed up asking him did he call them.. His 7940 phone does show a few outgoing calls for about 2 seconds to people. How can this happen? This only happened on 1/27/17 on a friday. (claims it could be a prank)..
Your help is greatly appreciated.
02-01-2017 07:48 AM
You need to mention what you're using, and not just the problem.
Assuming this is CUCM, look at CDR and CUCM traces.
02-01-2017 08:07 AM
CUCM 11.0.1, The phone is a 7941 with 9-4-2SR1-1S as the active load currently.
02-01-2017 09:35 PM
In order to "prove" for sure what happened, we would need to see the CUCM trace files for the affected time, along with a list of some of the numbers his phone called.
Are there any applications which could be controlling his desk phone such as jabber or attendant console?
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