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Beginner

phone 7942 not receiving outside calls

Incoming calls originating outside our network are not being received at desk extension.  How do we fix this issue?

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Accepted Solutions
Hall of Fame Cisco Employee

Not sure what you think this

Not sure what you think this is, but this is a public forum for VoIP with Cisco technologies, not a helpdesk in which you open any kind of tickets. It's really meant for the Voice Admins to post here, not end users with problems, end users should reach their local IT for support.

If you have TAC support, then you can escalate the issue to a TAC case, but that you need to do manually.

Just to clarify for future problems you might have.

HTH

java

if this helps, please rate

View solution in original post

6 REPLIES 6
Highlighted
Participant

Check the dial plan to see if

Check the dial plan to see if the call is being allowed to route properly.

Advocate

Wrong forum. This forum is

Wrong forum. This forum is dedicated to feedback related to CSC framework itself. You can wish for more responses asking in the appropriate one.

Thank you Dan.Cindy, I have

Thank you Dan.

Cindy, I have moved this thread posted in "Feedbacks forum" to "IP Telephony" to get the answers.

Regards

Lavanya

CSC Moderator

 

Cisco Employee

Hi Cindy, Could you please

Hi Cindy,

 

Could you please provide the following details:

 

> Complete call flow: eg. PSTN---Voice gateway----CUCM---IP phone.

> What's the error, busy tone?

Based on above information i would ask you to collect some logs so that we track down the issue.

 

~Amit

Beginner

Hello Amit,I spoke with our

Hello Amit,

I spoke with our IT department regarding this incident.  I am now told that it was not just my phone, but system wide.  The problem has since been resolved. 

Please cancel this problem ticket.

Thank you,

Cindy

Hall of Fame Cisco Employee

Not sure what you think this

Not sure what you think this is, but this is a public forum for VoIP with Cisco technologies, not a helpdesk in which you open any kind of tickets. It's really meant for the Voice Admins to post here, not end users with problems, end users should reach their local IT for support.

If you have TAC support, then you can escalate the issue to a TAC case, but that you need to do manually.

Just to clarify for future problems you might have.

HTH

java

if this helps, please rate

View solution in original post

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