01-12-2016 11:13 AM - edited 03-17-2019 05:28 AM
Hello ...
I have 8865 phone with expansion module , the expansion module has almost 29 speed-dials and they are shown on the expansion screen and they are working normal, until the phone button template change automatically then the speed dial became unassigned and then the situation fixed when I change the phone button template to it's normal settings .
This happens in periodic time (I can say once a week).
Any Idea why this happening ?
How to fix the issue permanently?
The phone operated by POE switch, no power cube attached.
Thanks
01-12-2016 11:28 AM
please post CUCM version, Phone firmware version & snap shot of device config page.
01-13-2016 12:58 AM
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