Hi again Cisco techs,
Me again. 7912 cisco phone fails to register in cme 3.3 via IOS 12.4(25d)(C2691-IPVOICEK9-M),
I reset the phone to factory reset. Then done
cme_router(config-telephony)#load 7912 CP7912060000SCCP050124A.sbin
Updating CNF files
CNF files update complete
ITS configuration has been changed, selecting sequence-all reset
Reset-All: no active phones
All DNs in DOWN state
Phones MAC address and extension number shows in CME 3.3
Can ping phone OK but not register as below command states
ephone-1 Mac:0017.9570.8E67 TCP socket:[-1] activeLine:0 UNREGISTERED
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:1
IP:0.0.0.0 0 Unknown 0 keepalive 0 max_line 0
I know that persistance pays off but this is driving me crazy.
Can someone please advise
post the output from "debug tftp event/ debug tftp packet", when you reset the phone, and lets see what happened, trust me the above command is very helpful when troublshooting CME phone registration.
What phone is displaying on its screen ? can you attach cme config (You can remove ip details).
Otherwise try to reconfigure ephone with different ephone tag and attach "debug tftp events"
Phone goes into a constant loop of:-
Configuring vlan, configuring CM List, then configuring IP
Switch can ping router/tftp(same IP address)
Can ping phone from router ok.
CME configuration is:
Cisco CallManager Express
For on-line documentation please see:
ip source-address 192.168.0.12 port 2000
load 7912 CP7912060000SCCP050124A.sbin
max-conferences 4 gain -6
dspfarm units 0
dspfarm transcode sessions 0
hunt-group report delay 1 hours
dialplan-pattern 1 0280070300 extension-length 4 extension-pattern 1001
timezone 0 Greenwich Standard Time
timeout interdigit 10
timeout busy 10
timeout ringing 180
caller-id name-only: enable
web admin system name admin password TrustNo1
web admin customer name Customer
edit DN through Web: enabled.
edit TIME through web: enabled.
Log (table parameters):
create cnf-files version-stamp 7960 Oct 11 2014 02:13:01
local directory service: enabled.
debug tftp events not work after configuring ephone with different tag
Thanks Tagir for your reply.
Sorry for the late reply. Didn't see your second post.
Used your commands but ephone command not available under telephony-service.
Ephone goes under global config not telephony-service. Try removing your load command and see if that helps. If you are not seeing any TFTP events then there is a communication issue between the phone and TFTP server. I would recommend posting the full running config if you want to get this problem resolved.
ip dhcp pool Voice_Scope network 192.168.2.0 255.255.255.0 default-router 192.168.0.12
must be default-router 192.168.2.2
I also do foolprof config
I do add option 150 to data network to
Here are some changes I would suggest making:
!(removed .sbin on the alias)
tftp-server flash:CP7912060000SCCP050124A.sbin alias CP7912060000SCCP050124A
!(changed source address to your voice VLAN and specified load with new alias)
no ip source-address 192.168.0.12 port 2000
ip source-address 192.168.2.2 port 2000
load 7912 CP7912060000SCCP050124A
!(Recommend to specify this interface as the h323 gateway)
h323-gateway voip interface
h323-gateway voip bind srcaddr 192.168.2.2
Also make sure your files are available with tftp-server which looks like this for a different phone model: