Solved: Phone firmware needed for CME - Page 2

mazenelhourani · ‎01-12-2012

Hi all,

I was configuring CME on a C2900 router. The configuration is straight forward.

The CME version is 8.6 and it was already installed on the router.

I checked the flash content and it showed the following:

#sh flash:

-#- --length-- -----date/time------ path

1 74832340 Nov 3 2011 09:15:58 +00:00 c2900-universalk9-mz.SPA.151-4.M2.bin

2 2814 Nov 3 2011 09:38:22 +00:00 cpconfig-29xx.cfg

3 3000320 Nov 3 2011 09:38:34 +00:00 cpexpress.tar

4 1038 Nov 3 2011 09:38:42 +00:00 home.shtml

5 122880 Nov 3 2011 09:38:50 +00:00 home.tar

6 1697952 Nov 3 2011 09:39:06 +00:00 securedesktop-ios-3.1.1.45-k9.pkg

7 415956 Nov 3 2011 09:39:18 +00:00 sslclient-win-1.1.4.176.pkg

The phones didn't register, as I expected, since I did'nt see any phone firmwares on the flash. The message was 'Registration rejected: Max phones reached'.

(N.B.: I watched a video on youtube about CME installation, but on this video he had to install CME software from cisco.com and use the /xtract command to extract the files on flash: and load the firmwares)

The phones I have are 7911G, 7965G and 7975G.

I checked the supported firmwares for 8.6 a per this link:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme86spc.htm.html

And the firmware that I think I should be downloading are:

SCCP11.9-1-1SR1S.loads

SCCP75.9-1-1SR1S.loads

SCCP45.9-1-1SR1S.loads (works for 7945 and 7965)

term65.default.loads

My problem is that I didn't find any of these CME supported firmwares on cisco.com, and all I found were .sgn firmwares with description stating that these firmwares are for CUCM and listed the versions for each firmware.

Can anyone help me with providing links to these firmwares? Or maybe the problem is totally different?

Any help would be highly appreciated!

Thank you!

mazenelhourani · ‎01-13-2012

Hi Rammany19,

Thank you for your reply.

I extracted the cpexress.tar to see it's contenct, nothing was voice/firmware related

#sh flash

-#- --length-- -----date/time------ path

1 74832340 Nov 3 2011 09:15:58 +00:00 c2900-universalk9-mz.SPA.151-4.M2.bin

2 2814 Nov 3 2011 09:38:22 +00:00 cpconfig-29xx.cfg

3 3000320 Nov 3 2011 09:38:34 +00:00 cpexpress.tar

4 1038 Nov 3 2011 09:38:42 +00:00 home.shtml

5 122880 Nov 3 2011 09:38:50 +00:00 home.tar

6 1697952 Nov 3 2011 09:39:06 +00:00 securedesktop-ios-3.1.1.45-k9.pkg

7 415956 Nov 3 2011 09:39:18 +00:00 sslclient-win-1.1.4.176.pkg

8 5191461 Jan 12 2012 16:07:44 +00:00 cmterm-7911_7906-sccp.9-2-3.cop.sgn

9 0 Jan 13 2012 09:50:30 +00:00 cpexpress

10 29703 Jan 13 2012 09:50:30 +00:00 cpexpress/es_splash.jpg

11 1239 Jan 13 2012 09:50:32 +00:00 cpexpress/loading.gif

12 13690 Jan 13 2012 09:50:32 +00:00 cpexpress/runAPP.shtml

13 829 Jan 13 2012 09:50:32 +00:00 cpexpress/localized_msgs6.js

14 703 Jan 13 2012 09:50:32 +00:00 cpexpress/localized_msgs3.js

15 430 Jan 13 2012 09:50:32 +00:00 cpexpress/localized_msgs1.js

16 86 Jan 13 2012 09:50:34 +00:00 cpexpress/blank.html

17 1690 Jan 13 2012 09:50:34 +00:00 cpexpress/appsupport.js

18 6958 Jan 13 2012 09:50:34 +00:00 cpexpress/common.js

19 43 Jan 13 2012 09:50:34 +00:00 cpexpress/blank.gif

20 2534 Jan 13 2012 09:50:34 +00:00 cpexpress/launcher.html

21 7883 Jan 13 2012 09:50:36 +00:00 cpexpress/home_ui.html

22 43 Jan 13 2012 09:50:36 +00:00 cpexpress/spacer.gif

23 763 Jan 13 2012 09:50:36 +00:00 cpexpress/Cisco_logo.gif

24 1794 Jan 13 2012 09:50:36 +00:00 cpexpress/launchTask.html

25 1932 Jan 13 2012 09:50:36 +00:00 cpexpress/moreinfo.html

26 8539 Jan 13 2012 09:50:38 +00:00 cpexpress/myhome_ui.html

27 2033 Jan 13 2012 09:50:38 +00:00 cpexpress/localized_msgs_popup.js

28 712 Jan 13 2012 09:50:38 +00:00 cpexpress/cisco-logo-clear.gif

29 990 Jan 13 2012 09:50:38 +00:00 cpexpress/error.html

30 1680 Jan 13 2012 09:50:38 +00:00 cpexpress/version.txt

31 2785461 Jan 13 2012 09:50:44 +00:00 cpexpress/cpexpress.sgz

32 0 Jan 13 2012 09:50:44 +00:00 cpexpress/com

33 0 Jan 13 2012 09:50:44 +00:00 cpexpress/com/cisco

34 0 Jan 13 2012 09:50:44 +00:00 cpexpress/com/cisco/nm

35 0 Jan 13 2012 09:50:44 +00:00 cpexpress/com/cisco/nm/util

36 0 Jan 13 2012 09:50:44 +00:00 cpexpress/com/cisco/nm/util/sgz

37 703 Jan 13 2012 09:50:46 +00:00 cpexpress/com/cisco/nm/util/sgz/Loade r.class

38 41780 Jan 13 2012 09:50:46 +00:00 cpexpress/ieloader.cab

39 62843 Jan 13 2012 09:50:46 +00:00 cpexpress/jploader.jar

The contract number is of shared support and I couldn't associate it to my profile. It said that there are restrictions on userids, I'll have to check that.

So right now, I am stuck.

mazenelhourani · ‎01-13-2012

Hi Rob,

I tried the 3 workarounds, none changed a thing.

Below is show telephony-service output:

#show telephony-service

CONFIG (Version=8.6)

=====================

Version 8.6

Max phoneload sccp version 17

Max dspfarm sccp version 18

Cisco Unified Communications Manager Express

For on-line documentation please see:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

protocol mode default

ip source-address 192.168.2.1 port 2000

ip qos dscp:

ef (the MS 6 bits, 46, in ToS, 0xB8) for media

cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal

af41 (the MS 6 bits, 34, in ToS, 0x88) for video

default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup

load 7911 cpexress.tar

max-ephones 42

max-dn 200

max-conferences 8 gain -6

dspfarm units 0

dspfarm transcode sessions 0

conference software

privacy

no privacy-on-hold

hunt-group report delay 1 hours

hunt-group logout DND

max-redirect 10

cnf-file location: system:

cnf-file option: PER-PHONE-TYPE

network-locale[0] US (This is the default network locale for this box)

network-locale[1] US

network-locale[2] US

network-locale[3] US

network-locale[4] US

user-locale[0] US (This is the default user locale for this box)

user-locale[1] US

user-locale[2] US

user-locale[3] US

user-locale[4] US

srst mode auto-provision is OFF

srst ephone template is 0

srst dn template is 0

srst dn line-mode single

time-format 24

date-format dd-mm-yy

timezone 23 W. Europe Standard/Daylight Time

no transfer-pattern is configured, transfer is restricted to local SCCP phones only.

keepalive 30 auxiliary 30

timeout interdigit 10

timeout busy 10

timeout ringing 180

timeout transfer-recall 0

timeout ringin-callerid 8

timeout night-service-bell 12

caller-id name-only: enable

web admin system name Admin

web admin customer name Customer

edit DN through Web: disabled.

edit TIME through web: disabled.

background save interval 10 minutes

Log (table parameters):

max-size: 150

retain-timer: 15

create cnf-files version-stamp 7960 Jan 13 2012 10:01:02

transfer-system full-consult

transfer-digit-collect new-call

local directory service: enabled.

Extension-assigner tag-type ephone-tag.

rammany19 · ‎01-13-2012

When you try to load the 7911 phones, what happen? what is the error given to you by the phone.

Leonardo Santana · ‎01-13-2012

Hello Mazen,

Lets go back to the basic:

1 - You config the voice vlan on the switch?

2 - Your IP Phones are connected to an interface associate with the voice vlan?

3 - Inside your DHCP Scope you have the option 150?

option 150 ip 172.16.1.1 (CME IP Addresss)

Follow below the flow of an IP Phone Registration:

1. The phone has received Power over Ethernet (PoE) from the switch.

2. The phone has received VLAN information from switch via CDP.

3. The phone has received IP information from the DHCP server (including Option 150).

4. The phone has downloaded its configuration file from the TFTP server.

Regards

Leonardo Santana

Regards
Leonardo Santana

*** Rate All Helpful Responses***

mazenelhourani · ‎01-13-2012

Hi Leonadro,

Basic:

1 - Yes

2- Yes

3- Yes

And the phones are taking IPs, synchronized the time and everything. But not DNs.

Registration:

1- Exactly happening of course.

2- Indeed happened, I checked that in the phone's Network configuration when it booted.

3- Yes.

4- No. On the 7975G, it shows 'upgrading', the just puts 'error' and boots without the configuration file.

I tried using a CUCM compatible firmware:

# tftp-server flash:cmterm-7975-sccp.9-2-3.cop.sgn alias 7975-image

# telephony-service

# load 7975 7975-image

I even tried to make it as follows (I know it doesnt make sense)

# tftp-server flash:cpexpress.tar

# telephony-service

# load 7975 cpexpress.tar

I checked in the phone's status/logs, it shows that the cpexpress.tar not found and during boot it also showed 'error'

Leonardo Santana · ‎01-13-2012

Can you post the output of this command

show ephone registered

Tks

Regards
Leonardo Santana

*** Rate All Helpful Responses***

rammany19 · ‎01-13-2012

Hello,

can you post the output of your configuration and what is showing on the status message of the phone.

mazenelhourani · ‎01-13-2012

Hi Leonardo,

I tried the show ephone registered yesterday, when I was trying on a 7911 (after doing a factory reset), so it showed that there were no phones registered. Makes sense since the phone wasn't booting after factory reset and failing to download its firmware.

Today I was trying on a 7975, after it booted, it showed on the mains screen 'Cisco CME' (or so) and I could see it was registered on the CME (Call Manager 1 Active in the configuration page).. I didn't then try the show ephone registered, but I assume it would show the 7975 registered.

I am not on site at the moment.

@ Rammany19, configuration below.

sh run

Building configuration...

Current configuration : 7734 bytes

!

! Last configuration change at 11:31:50 UTC Fri Jan 13 2012 by admin

! NVRAM config last updated at 11:11:14 UTC Fri Jan 13 2012 by admin

version 15.1

service timestamps debug datetime msec

service timestamps log datetime msec

service password-encryption

!

hostname *******

!

boot-start-marker

boot-end-marker

!

logging buffered 51200 warnings

!

no aaa new-model

!

no ipv6 cef

ip source-route

ip cef

!

ip dhcp excluded-address 192.168.2.1

!

ip dhcp pool IP-PHONES

network 192.168.2.0 255.255.255.0

default-router 192.168.2.1

option 150 ip 192.168.2.1

!

no ip domain lookup

ip domain name yourdomain.com

!

multilink bundle-name authenticated

!

crypto pki token default removal timeout 0

!

crypto pki trustpoint TP-self-signed-553046139

enrollment selfsigned

subject-name cn=IOS-Self-Signed-Certificate-553046139

revocation-check none

rsakeypair TP-self-signed-553046139

!

crypto pki certificate chain TP-self-signed-553046139

certificate self-signed 01

30820229 30820192 A0030201 02020101 300D0609 2A864886 F70D0101 05050030

30312E30 2C060355 04031325 494F532D 53656C66 2D536967 6E65642D 43657274

69666963 6174652D 35353330 34363133 39301E17 0D313131 31303330 39343232

325A170D 32303031 30313030 30303030 5A303031 2E302C06 03550403 1325494F

532D5365 6C662D53 69676E65 642D4365 72746966 69636174 652D3535 33303436

31333930 819F300D 06092A86 4886F70D 01010105 0003818D 00308189 02818100

8E227F4F 969DEF3A CA95617D C3D0546E BBF939EA A3552C3F 66EB3C15 4075AA68

1851D8DC CEF13355 D55D0C05 E27B4B55 034CC7E0 00C067A7 ACE63ECA 7406DD42

8E5935F4 E844D3A3 D921EA7A 4CB518C5 256D4B87 AFAB5D7D BB341F8B A33D8089

A126E76F 3B5DF0D7 05A36EE7 F3CF0C39 2A1D54F3 CAC60627 654341CA 57D39DD1

02030100 01A35330 51300F06 03551D13 0101FF04 05300301 01FF301F 0603551D

23041830 168014A5 BB011801 3FE1D327 4A0384D8 EAC86ED2 C2319630 1D060355

1D0E0416 0414A5BB 0118013F E1D3274A 0384D8EA C86ED2C2 3196300D 06092A86

4886F70D 01010505 00038181 005EACDE 852CE11D 73A60D49 59950B1A 4225617A

13198206 BAAD10E2 B99C3EBC 501CF490 9DEBC80B 308DC5C6 B0957FB1 2BC8A4E4

6075BDDF 8244F86D EB6C143D E2953340 FC5A2E83 8E2F4DEE 4D305224 A2CE56C2

13E46521 F87036D7 9ED4EA25 7C76F354 00ABF501 290E5DBE 20C7AAEA CDE1A40C

5DF901DC A42ADDFE C291DA05 7E

quit

voice-card 0

!

license udi pid CISCO2901/K9 sn FCZ1545C4L5

license accept end user agreement

license boot module c2900 technology-package uck9

hw-module pvdm 0/0

!

username admin privilege 15 secret 5 $1$Ccw2$r9YA6CbONd82Z.zWE3H6.1

!

redundancy

!

interface Embedded-Service-Engine0/0

no ip address

shutdown

!

interface GigabitEthernet0/0

no ip address

duplex auto

speed auto

!

interface GigabitEthernet0/0.10

encapsulation dot1Q 10

ip address 192.168.2.1 255.255.255.0

!

interface GigabitEthernet0/0.20

encapsulation dot1Q 20

ip address 192.168.1.252 255.255.255.0

!

interface GigabitEthernet0/1

no ip address

shutdown

duplex auto

speed auto

!

ip forward-protocol nd

!

ip http server

ip http access-class 23

ip http authentication local

ip http secure-server

ip http timeout-policy idle 60 life 86400 requests 10000

ip http path flash:

!

ip route 0.0.0.0 0.0.0.0 192.168.1.254

!

access-list 23 permit 10.10.10.0 0.0.0.7

!

tftp-server flash:cmterm-7975-sccp.9-2-3.cop.sgn alias 7975-image

tftp-server flash:cpexpress.tar

!

control-plane

!

voice-port 0/0/0

!

voice-port 0/0/1

!

voice-port 0/1/0

connection plar 201

description *** Connection to number 222-396 168 ***

!

voice-port 0/1/1

connection plar 402

description *** Connection to number 222-393 596 ***

!

voice-port 0/1/2

!

voice-port 0/1/3

!

mgcp profile default

!

dial-peer cor custom

name local-calls

name mobile-calls

name international-calls

!

dial-peer cor list national

member local-calls

!

dial-peer cor list mobile

member mobile-calls

!

dial-peer cor list international

member international-calls

!

dial-peer cor list local-only

member local-calls

!

dial-peer cor list local-mobile

member local-calls

member mobile-calls

!

dial-peer cor list call-all

member local-calls

member mobile-calls

member international-calls

!

dial-peer voice 10 pots

corlist outgoing national

description "Chamadas Nacionais"

destination-pattern 92........

port 0/1/0

forward-digits 9

!

dial-peer voice 11 pots

corlist outgoing national

description "Chamadas Nacionais"

destination-pattern 92........

port 0/1/1

forward-digits 9

!

dial-peer voice 20 pots

corlist outgoing mobile

description "Chamadas pra Telemovel"

destination-pattern 99........

port 0/1/0

forward-digits 9

!

dial-peer voice 21 pots

corlist outgoing mobile

description "Chamadas pra Telemovel"

destination-pattern 99........

port 0/1/1

forward-digits 9

!

dial-peer voice 30 pots

corlist outgoing international

description "Chamadas Internacionais"

destination-pattern 9T

port 0/1/0

!

dial-peer voice 31 pots

corlist outgoing international

description "Chamadas Internacionais"

destination-pattern 9T

port 0/1/1

!

gatekeeper

shutdown

!

telephony-service

max-ephones 42

max-dn 200

ip source-address 192.168.2.1 port 2000

load 7911 cpexress.tar

load 7975 7975-image

time-zone 23

time-format 24

date-format dd-mm-yy

max-conferences 8 gain -6

transfer-system full-consult

create cnf-files version-stamp 7960 Jan 13 2012 11:21:48

!

line con 0

password 7 013E252D7A05015F2D4D

logging synchronous

login local

line aux 0

line 2

no activation-character

no exec

transport preferred none

transport input all

transport output pad telnet rlogin lapb-ta mop udptn v120 ssh

stopbits 1

line vty 0 4

privilege level 15

password 7 080C6F67281702471E0A

login local

transport input telnet ssh

line vty 5 15

privilege level 15

password 7 05262526004249591504

login local

transport input telnet ssh

!

scheduler allocate 20000 1000

end

rammany19 · ‎01-13-2012

Please, can u take a snap of the status message showing on the IP phone and attach here.

mazenelhourani · ‎01-16-2012

Hi all,

Atul was right, I had to download a .zip file.

I searched and it was this file, for version 8.6: http://www.cisco.com/cisco/software/release.html?mdfid=277641082&flowid=5337&softwareid=282786567&release=8.6&rellifecycle=&relind=AVAILABLE&reltype=latest

It contained all the files I needed according to this firmware table: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme86spc.htm.html

However, a 7911G phone (that I reset to defaults on Friday) didn't upgrade and didn't boot. It didn't download its image.

Also, I had in the installation only one 7965 phone and it gave 'error' while trying to download its image. It already took an IP. I don't know why it didn't work, the files of the links above are all found on the flash. (same files are for 7945 and 7965)

paolo bevilacqua · ‎01-16-2012

The version contained in the zip are too new for some phones to upgrade in one step. You may need to go through 8.5.2 before.