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Phone Firmware will not load

jordanjones
Level 1
Level 1

I cannot seem to get my 7941 to load the correct firmware even though I have specified the firmware with the load command and tftp-server flash:(load) command. It does not load the correct firmware, instead it loads term41.deafult.

I have attached a tftp debug for this issue. Please advise as to what the issue is.

1 Accepted Solution

Accepted Solutions

Can you please attach new debug file for a single phone , previous one was for too many mac -address which kind of confusing which one is requesting and what tftp returns.

Sent from Cisco Technical Support iPhone App

View solution in original post

19 Replies 19

Dennis Mink
VIP Alumni
VIP Alumni

looking at the log, you are correct it does load the default load. 

.Jan  9 21:09:26.717: TFTP: Looking for SEP0019E8E117A0.cnf.xml

.Jan  9 21:09:26.721: TFTP: Opened system:/its/vrf1/XMLDefault7941.cnf.xml, fd 0, size 1337 for process 77

.Jan  9 21:09:26.725: TFTP: Finished system:/its/vrf1/XMLDefault7941.cnf.xml, time 00:00:00 for process 77

.Jan  9 21:09:28.198: TFTP: Finished system:/its/vrf1/XMLDefault7941GE.cnf.xml, time 00:00:25 for process 239

.Jan  9 21:09:28.734: TFTP: Looking for English_United_States/mk-sccp.jar

.Jan  9 21:09:28.930: TFTP: Looking for United_States/g3-tones.xml

.Jan  9 21:09:29.390: %IPPHONE-6-REG_ALARM: 25: Name=SEP0019E8E117A0 Load= term41.default Last=Initialized

.Jan  9 21:09:29.414: %IPPHONE-6-REGISTER: ephone-52:SEP0019E8E117A0 IP:192.168.22.4 Socket:36 DeviceType:Phone has registered.

Can you check

/its/vrf1   if the device specific config is present at all?


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I am sorry, I do not understand what you are asking.

If you are asking about just the general configuration of the phone (number, mac, model, etc) then yes, it is there.

Hi Jordan,

What Dennis means is to look at system diectory  (#dir system:its/vrf1/  ) for device specific config.

And also see in telephony service tftp binding , did you see this mapping ? tftp-server system:/its/vrf1/XMLDefault7941.cnf.xml alias SEP0019E8E117A0.cnf.xml

If not , then try doing "no create cnf-files" then "create cnf-files" under telephony service.

If that doesn't resolve this issue then please post your sh flash and sh telephony-service section.

Rate all the helpful post.

Thanks

Manish

Here is the only 7941 in dir system:its/vrf1/

system:its/vrf1/XMLDefault7941.cnf.xml

tftp-binding -

tftp-server system:/its/vrf1/XMLDefault7941.cnf.xml alias SEP0019E8E117A0.cnf.xml

Please let me know if you need any more information.

Hi Jordan,

Add file extension into load command.

load 7941 SCCP41.8-3-3S.loads

Also in tftp binding.

tftp-server flash:SCCP41.8-3-3S.loads

"•In   Cisco Unified CME 7.0(1) and later versions, you must use the    complete filename, including the file suffix, for phone firmware  versions   later than version 8-2-2 for all phone types."

And do "no create cnf-files" and then "create cnf-files" under telephony service.

Let me know if this resolve it.

Rate all the helpful post.

Thanks

Manish

I get this output when applying the load command.

CCME2851(config-telephony)#load 7941 SCCP41.8-3-3S.loads

LOAD COMMAND ERROR:cnf-file location system is not supported for creating automa

tic tftp bindings. Please use file location flash | slot0 | tftp OR create tftp

bindings manually

Updating CNF files

CNF files update complete for phonetype(7941)

I will let you know if it works.

No, it did not work.

Open the default xml file of 7941 and see its load version name is correct or not.

"more system:/its/vrf1/XMLDefault7941.cnf.xml "

And on debug logs there are request for 7941GE configuration file , do you have 7941GE version phone ?

Let me know.

Thanks

Manish

CCME2851#more system:/its/vrf1/XMLDefault7941.cnf.xml

{7941 Jan 09 2014 14:03:25}
0
false


M/D/YA
Central Standard/Daylight Time






2000

192.168.22.1






2

SCCP41.8-3-3S

English_United_States
en

United_States

United_States

0
http://192.168.22.2/voiceview/authentication/authenticate.do<
/authenticationURL>
http://192.168.22.1:80/localdirectory





http://192.168.22.1:80/CMEserverForPhone/serviceurl
0
96

We have a 7941G.

Xml file is not updated , can you please post your" tftp-server flash: "output and also debug tftp events for a single 7941 phone.

Thanks
Manish

Debug is attached to original post.

CCME2851#sh run | i tftp-s

CCME2851#sh run | i tftp-s

tftp-server flash:apps11.8-2-2ES1.sbn

tftp-server flash:apps41.8-2-2ES1.sbn

tftp-server flash:cnu11.8-2-2ES1.sbn

tftp-server flash:cnu41.8-2-2ES1.sbn

tftp-server flash:cvm11sccp.8-2-2ES1.sbn

tftp-server flash:cvm41sccp.8-2-2ES1.sbn

tftp-server flash:dsp11.8-2-2ES1.sbn

tftp-server flash:dsp41.8-2-2ES1.sbn

tftp-server flash:jar11sccp.8-2-2ES1.sbn

tftp-server flash:jar41sccp.8-2-2ES1.sbn

tftp-server flash:music-on-hold.au

tftp-server flash:P00308000400.bin

tftp-server flash:P00308000400.loads

tftp-server flash:P00308000400.sb2

tftp-server flash:P00308000400.sbn

tftp-server flash:SCCP11.8-2-2SR1S.loads

tftp-server flash:term06.default.loads

tftp-server flash:term11.default.loads

tftp-server flash:term41.default.loads

tftp-server flash:term61.default.loads

tftp-server flash:apps11.8-3-3ES2.sbn

tftp-server flash:cnu11.8-3-3ES2.sbn

tftp-server flash:cvm11sccp.8-3-3ES2.sbn

tftp-server flash:dsp11.8-3-3ES2.sbn

tftp-server flash:jar11sccp.8-3-3ES2.sbn

tftp-server flash:SCCP11.8-3-3SR2S.loads

tftp-server flash:S00105000300.sbn

tftp-server flash:Analog1.raw

tftp-server flash:Analog2.raw

tftp-server flash:AreYouThere.raw

tftp-server flash:AreYouThereF.raw

tftp-server flash:Bass.raw

tftp-server flash:CallBack.raw

tftp-server flash:Chime.raw

tftp-server flash:Classic1.raw

tftp-server flash:Classic2.raw

tftp-server flash:ClockShop.raw

tftp-server flash:DistinctiveRingList.xml

tftp-server flash:Drums1.raw

tftp-server flash:Drums2.raw

tftp-server flash:FilmScore.raw

tftp-server flash:HarpSynth.raw

tftp-server flash:Jamaica.raw

tftp-server flash:KotoEffect.raw

tftp-server flash:MusicBox.raw

tftp-server flash:Piano1.raw

tftp-server flash:Piano2.raw

tftp-server flash:Pop.raw

tftp-server flash:Pulse1.raw

tftp-server flash:Ring1.raw

tftp-server flash:Ring2.raw

tftp-server flash:Ring3.raw

tftp-server flash:Ring4.raw

tftp-server flash:Ring5.raw

tftp-server flash:Ring6.raw

tftp-server flash:Ring7.raw

tftp-server flash:RingList.xml

tftp-server flash:Sax1.raw

tftp-server flash:Sax2.raw

tftp-server flash:Vibe.raw

tftp-server flash:speeddial.xml

tftp-server flash:SCCP41.9-1-1SR1S.loads

tftp-server flash:SCCP41.8-3-3S.loads

CCME2851#

Can you please attach new debug file for a single phone , previous one was for too many mac -address which kind of confusing which one is requesting and what tftp returns.

Sent from Cisco Technical Support iPhone App

.Jan 13 19:41:49.002: %ISDN-6-CONNECT: Interface Serial0/1/0:15 is now connected

to 19037585343 N/A

.Jan 13 19:41:54.922: %ENVMON-4-FAN_LOW_RPM: Fan 2 service recommended

.Jan 13 19:41:58.210: TFTP: Looking for CTLSEP0019E8E117A0.tlv

.Jan 13 19:41:58.326: TFTP: Looking for SEP0019E8E117A0.cnf.xml

.Jan 13 19:41:58.326: TFTP: Opened system:/its/vrf1/XMLDefault7941.cnf.xml, fd 0

, size 1337 for process 77

.Jan 13 19:41:58.330: TFTP: Finished system:/its/vrf1/XMLDefault7941.cnf.xml, ti

me 00:00:00 for process 77

.Jan 13 19:42:05.602: TFTP: Looking for SCCP41.8-3-3S.loads

.Jan 13 19:42:05.606: TFTP: Opened flash:SCCP41.8-3-3S.loads, fd 0, size 638 for

process 77

.Jan 13 19:42:05.610: TFTP: Finished flash:SCCP41.8-3-3S.loads, time 00:00:00 fo

r process 77

.Jan 13 19:42:05.854: TFTP: Looking for jar41sccp.8-3-2-27.sbn

.Jan 13 19:42:05.902: TFTP: Looking for cnu41.8-3-2-27.sbn

.Jan 13 19:42:12.554: %ISDN-6-CONNECT: Interface Serial0/1/0:0 is now connected

to 6000 N/A

.Jan 13 19:42:12.806: %ISDN-6-DISCONNECT: Interface Serial0/1/0:0  disconnected

from 2814513974 , call lasted 0 seconds

.Jan 13 19:42:24.926: %ENVMON-4-FAN_LOW_RPM: Fan 2 service recommended

.Jan 13 19:42:49.615: %ISDN-6-DISCONNECT: Interface Serial0/1/0:15  disconnected

from 19037585343 , call lasted 60 seconds

.Jan 13 19:42:54.927: %ENVMON-4-FAN_LOW_RPM: Fan 2 service recommended

.Jan 13 19:43:02.851: TFTP: Looking for CTLSEP0019E8E117A0.tlv

.Jan 13 19:43:03.575: TFTP: Looking for SEP0019E8E117A0.cnf.xml

.Jan 13 19:43:03.575: TFTP: Opened system:/its/vrf1/XMLDefault7941.cnf.xml, fd 0

, size 1337 for process 77

.Jan 13 19:43:03.583: TFTP: Finished system:/its/vrf1/XMLDefault7941.cnf.xml, ti

me 00:00:00 for process 77

.Jan 13 19:43:04.051: %ISDN-6-CONNECT: Interface Serial0/1/0:15 is now connected

to 13612122842 N/A

.Jan 13 19:43:11.519: TFTP: Looking for SCCP41.8-3-3S.loads

.Jan 13 19:43:11.523: TFTP: Opened flash:SCCP41.8-3-3S.loads, fd 0, size 638 for

process 77

.Jan 13 19:43:11.523: TFTP: Finished flash:SCCP41.8-3-3S.loads, time 00:00:00 fo

r process 77

.Jan 13 19:43:11.771: TFTP: Looking for jar41sccp.8-3-2-27.sbn

.Jan 13 19:43:11.823: TFTP: Looking for cnu41.8-3-2-27.sbn

.Jan 13 19:43:16.083: %ISDN-6-DISCONNECT: Interface Serial0/1/0:15  disconnected

from 13612122842 , call lasted 12 seconds

.Jan 13 19:43:24.931: %ENVMON-4-FAN_LOW_RPM: Fan 2 service recommended

.Jan 13 19:43:54.932: %ENVMON-4-FAN_LOW_RPM: Fan 2 service recommended

.Jan 13 19:44:08.536: TFTP: Looking for CTLSEP0019E8E117A0.tlv

.Jan 13 19:44:08.628: TFTP: Looking for SEP0019E8E117A0.cnf.xml

.Jan 13 19:44:08.632: TFTP: Opened system:/its/vrf1/XMLDefault7941.cnf.xml, fd 0

, size 1337 for process 77

.Jan 13 19:44:08.636: TFTP: Finished system:/its/vrf1/XMLDefault7941.cnf.xml, ti

me 00:00:00 for process 77

It is very hard to get just that one as this is on a production network.

0019E8E117A0 is the mac.

.Jan 13 19:43:11.523: TFTP: Opened flash:SCCP41.8-3-3S.loads, fd 0, size 638 for process 77
.Jan 13 19:43:11.523: TFTP: Finished flash:SCCP41.8-3-3S.loads, time 00:00:00 for process 77

Tftp is returning correct load , did you still see term41 load on your phone?

And a basic question did you put phone type under ephone?

Sent from Cisco Technical Support iPhone App