Phone keypad sensitive issue (Cisco 7841)

[fibinfaizal]

Users have reported an intermittent issue that the keypad of the phone is very sensitive.

For example if I press 5 it will be "555".  The main challenge is the issue is intermittent and not reproducible. Any one faced similar issue? Any suggestion to troubleshoot it?

Phone model: Cisco 7841

Firmware load:  sip78xx.10-3-1-12

CUCM version: 10.5.2.10000-5

[Chakshu Piplani]

Hi,

Is this happening with only a single phone or all the 7841 phones?

Regards,

Chakshu

[fibinfaizal]

Two months back one user reported and now he is not experiencing this issue. Last week another user reported the same issue. This is intermittent and very rare. 

I am working on site and I am using 7841 phone, however I’ve never experienced this issue.