02-24-2014 12:57 PM - edited 03-16-2019 09:53 PM
Hello Guys,
I have taken on the support of a CME with little knowledge so forgive my ignorance. We have an issue where calls are coming into the office and they ring busy. Some of the times they ring OK but caller have complained about the phone lines being busy. Below is the configuration. Thanks in advance.
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! Last configuration change at 17:45:23 Central Wed Feb 5 2014
! NVRAM config last updated at 17:47:13 Central Wed Feb 5 2014
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version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname PBX_System
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boot-start-marker
boot-end-marker
!
!
!
no aaa new-model
memory-size iomem 20
clock timezone Central -6 0
clock summer-time DST recurring
ip source-route
!
!
!
no ip dhcp use vrf connected
ip dhcp excluded-address 192.168.20.1 192.168.20.19
!
ip dhcp pool voip_dhcp
network 192.168.20.0 255.255.255.0
dns-server 75.75.75.75 75.75.76.76
option 150 ip 192.168.20.1
default-router 192.168.20.1
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!
ip cef
no ipv6 cef
multilink bundle-name authenticated
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!
!
!
trunk group main
!!
!
!
!
!
voice-card 0
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!
!
license udi pid CISCO2801 sn FTX1111Z17K
!
!
!
!
!
!
!
interface FastEthernet0/0
ip address 192.168.20.1 255.255.255.0
ip nat inside
ip virtual-reassembly in
duplex auto
speed auto
!
interface Service-Engine0/1
ip unnumbered FastEthernet0/0
service-module ip address 192.168.20.5 255.255.255.0
service-module ip default-gateway 192.168.20.1
!
interface FastEthernet0/1
ip address X.X.X.X 255.255.255.224
ip nat outside
ip virtual-reassembly in
duplex auto
speed auto
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ip forward-protocol nd
!
!
ip http server
ip http authentication local
ip http path flash:
ip nat inside source list 1 interface FastEthernet0/1 overload
ip route 0.0.0.0 0.0.0.0 X.X.X.X
ip route 192.168.20.5 255.255.255.255 Service-Engine0/1
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logging esm config
access-list 1 permit 192.168.20.0 0.0.0.255
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!
tftp-server flash:S00105000400.sbn
tftp-server flash:P00308000800.loads
tftp-server flash:P00308000800.sb2
tftp-server flash:P00308000800.sbn
tftp-server flash:P00308000800.txt
tftp-server flash:OS79XX.TXT
tftp-server flash:cnu70.63-0-1-4.sbn
tftp-server flash:Jar70.63-0-1-4.sbn
tftp-server flash:jvm70.603ES1R4.sbn
tftp-server flash:term70.default.loads
!
control-plane
!
!
!
!
voice-port 0/0/0
trunk-group main 3
timeouts call-disconnect 2
timeouts ringing infinity
timeouts wait-release 5
connection plar 1051
description PSTN XXX-xXX-5353
caller-id enable
!
voice-port 0/0/1
trunk-group main 2
timeouts call-disconnect 2
timeouts ringing infinity
timeouts wait-release 5
connection plar 1052
description PSTN XXX-XXX-5354
caller-id enable
!
voice-port 0/0/2
trunk-group main 1
timeouts call-disconnect 2
timeouts ringing infinity
timeouts wait-release 5
connection plar 1053
description PSTN XXX-XXX-5355
caller-id enable
!
!
!
dial-peer voice 1 pots
trunkgroup main
destination-pattern 412.......
no digit-strip
!
dial-peer voice 200 voip
destination-pattern 2...
b2bua
session protocol sipv2
session target ipv4:192.168.20.5
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 2 pots
trunkgroup main
destination-pattern 1..........
no digit-strip
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!!
gatekeeper
shutdown
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!
telephony-service
max-ephones 30
max-dn 32
ip source-address 192.168.20.1 port 2000
system message My Business
cnf-file location flash:
load 7914 S00105000100
load 7960-7940 P00308000800
load 7970 TERM70.6-0-3SR1S
time-zone 8
voicemail 2000
max-conferences 8 gain -6
moh music-on-hold.au
multicast moh 239.2.2.2 port 2000
web admin system name root password MIL0205ncl
dn-webedit
time-webedit
transfer-system full-consult
create cnf-files version-stamp 7960 Feb 05 2014 17:42:45
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!
ephone-dn 1
number 1001
label Room 1
description Room 1
name Room 1
call-forward busy 2000
call-forward noan 2000 timeout 10
!
!
ephone-dn 2
number 1002
label Room 2
description Room 2
name Room 2
call-forward busy 2000
call-forward noan 2000 timeout 10
!
!
ephone-dn 3
number 1003
label Room 3
description Room 3
name Room 3
call-forward busy 2000
call-forward noan 2000 timeout 10
!
!
ephone-dn 4
number 1004
label Room 4
description Room 4
name Room 4
call-forward busy 2000
call-forward noan 2000 timeout 10
!
!
ephone-dn 5
number 1010
label Recep
description Recep
name Recep
call-forward busy 2000
call-forward noan 2000 timeout 10
!
!
ephone-dn 25
number 1051
label Main Line
description Main Line
name Main Line
call-forward noan 2000 timeout 10
!
!
ephone-dn 26
number 1052
label Line 2
description Line 2
name Line 2
!
!
ephone-dn 27
number 1053
label Line 3
description Line 3
name Line 3
!
!
ephone-dn 30
number 6000
label Paging
description Paging
name Paging
paging ip 239.1.1.10 port 2000
!
!
ephone-dn 31
number 8000....
mwi on
!
!
ephone-dn 32
number 8001....
mwi off
!
!
ephone 1
mac-address 0015.F9ED.3CDC
button 1:1
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!
!
ephone 2
mac-address 001A.2FE7.7CFA
button 1:2
!
!
!
ephone 3
mac-address 001A.2FE7.79F6
button 1:3
!
!
!
ephone 4
mac-address 000F.3412.8D42
button 1:4
!
!
!
ephone 5
mac-address 0015.6389.B6FF
type 7960
button 1:5 3:25 4:26 5:27
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!
!
line con 0
line aux 0
line 130
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120
line vty 0 4
login local
transport input telnet
!
scheduler allocate 20000 1000
ntp peer 192.168.20.1
ntp server 216.228.192.69
end
02-24-2014 01:17 PM
Hi
Can you try the below , please ?.
voice-port 0/0/0
cptone // your contry//
no timeouts wait-release or timeouts wait-release infinty
Thanks
Please rate all useful information
03-05-2014 02:33 PM
I made these changes but it still rings busy. Would this be something that the carrier has to configure? How would I be able to test this to know if the carrier has configured the hunt group or roll over feature correctly?
03-05-2014 03:38 PM
if the trunk ports are FXO, it looks like to me you need the carrier to set up a hunt group for those 3 lines
otherwise can try the "call-forward busy " on the ephone-dn
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