Phone Wipe / Phone Lock support

[arielroza]

Where can I find information about the Phone Wipe feature, specially which phones are supported? I cannot find any official notes. I have already searched through Release Notes, Features Guides and Bulk Administratin guides, but got nothing.

Thanks everyone,

Ariel.

[George Sotiropoulos]

Can you clarify on which model are you interested at?

https://www.cisco.com/c/en/us/support/docs/smb/collaboration-endpoints/cisco-ip-phone-7800-series/smb5661-how-to-do-a-remote-factory-reset-on-the-cisco-ip-phone-7800.html

George

[arielroza]

Hi George,
I want to know which phones support the Remote Wipe feature, specially doing a bulk wipe with BAT. I am having trouble doing that with a 7821 and I can´t find an official source that tells me if it is supported or not.
Regards,
Ariel.

[Mike_Brezicky · Accepted solution]

If you open Unified Reporting, you can run the Unified CM Phone Feature List report to see what is supported.

For remote wipe on my CUCM 11.5, it seems only the DX line is supported.

Product Protocol Feature Parameters

Cisco DX650	SIP	Remote Wipe
Cisco DX70	SIP	Remote Wipe
Cisco DX80	SIP	Remote Wipe

So the only remote option seems to be in the document George posted, ex. go to http://<Phone IP>/admin/factory-reset on each phone.