phones do not take new firmware from CUCM

[Sergey Balyura]

I have a very strange situation with my CUCM 7.1.5
I install the most recent firmware for them on CUCM
new firmware versions are located in right positions in Device - Device Settings - Device Defaults
but reset and reboot of the phones do not force them to get a new firmware.
the same situation is with the ringtones. No ringtones are available from CUCM.

But. If I do a hard reset everything become fine. Phone get a new firmware. And ringtones from CUCM become
available.


Phones are 7911, 6921, 7942.
And the picture with 9951 is more interesting. They start to boot till the word AUTO-REG and go to reboot...
Hard reset fixes the problem. (Of course, Auto-registration is disabled on a publisher and subscriber).

I don't want to hard reset every phone in the office.

And I want to understand what's wrong.

Please help to understand.

[M02@rt37]

Hi @Sergey Balyura

On the phone configuration page do you configure the "phone load name"?

[Sergey Balyura]

As I understand by default phone have to take the default firmware during the reset of reboot.

but yes I inserted names of new firmare in "phone load name". and without success.

[Ratheesh Kumar]

Hi there

Could you share the default load on these phones and the version which you tries to upgrade. Did you upload the files to all the TFTP nodes and then a restart of the service ?

Hope this helps!

Cheers
Rath!

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[Sergey Balyura]

the example.

a phone 6921 is loaded with SCCP69xx.9-4-1-3SR1 with SCCP

the device default for 6921 SCCP is SCCP69xx.9-4-1-3SR3

this is Software from OS Administration:

ciscocm.dst-updater.2011h-1.el5.7.1.5.cop	Active
ciscocm.version3-keys.cop	Active
cm-locale-ru_RU-7.1.5.1200-1.cop	Active
cmterm-69xx-sccp.9-4-1-3.cop	Active
cmterm-69xx-SCCP.9-4-1-3SR3.k3.cop	Active
cmterm-7911_7906-sccp.9-2-3.cop	Active
cmterm-7911_7906-sccp.9-3-1SR4-1.cop	Active
cmterm-7911_7906-sccp.9-4-2SR1-1.cop	Active
cmterm-7911_7906-sccp.9-4-2SR3-1.k3.cop	Active
cmterm-7921-sccp.1-4-1SR1.cop	Active
cmterm-7921-sccp.1-4-2.cop	Active
cmterm-7921-sccp.1-4-5-3.cop	Active
cmterm-7921-sccp.1-4-6-3.cop	Active
cmterm-7925-sccp.1-4-5SR1-3.cop	Active
cmterm-7925-sccp.1-4-8SR1-5.k3.cop	Active
cmterm-7942_7962-sccp.9-2-1.cop	Active
cmterm-7942_7962-sccp.9-3-1SR2-1.cop	Active
cmterm-7942_7962-sccp.9-3-1SR4-1.cop	Active
cmterm-7942_7962-sccp.9-4-2SR3-1.k3.cop	Active
cmterm-9951.9-2-1.cop	Active
cmterm-9951.9-2-3-27.cop	Active
cmterm-9951.9-4-1-9.cop	Active
cmterm-9951.9-4-2SR1-2.cop	Active
cmterm-9951.9-4-2SR4-1.k3.cop	Active
cmterm-android_9.0.1v24.cop	Active
cmterm-devicepack7.1.5.34091-1.cop	Active
cmterm-devicepack7.1.5.36121-2.cop	Active
localeinstaller	Active

And TFTP service is activated only on publisher. All my info is about publisher.

[Sergey Balyura · Accepted solution]

Well, as I understand phones connected to the test CUCM somewhy. and after that I have to hardreset phones.

So thanks, my fault :)