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Pilot Point not registering

dinorubio
Beginner
Beginner

Hi all,

Having a problem with Pilot Point, it's not registering. I'm using callmanager 7.1.5.10000-12.

I've got CTI Ports registered for Unity Connection, which are working fine, now i've created a Pilot Point for an Auto-Attendant Number and no registration is made, the status is "unknow". iv'e already restarted CTI service and callmanager service, i even rebooted the callmanager (single server).

any help would be kindly appreciated,

thanks everyone

D.

1 Reply 1

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Couple of things, if you're integrating CUCM and CUC you do not use neither CTI Ports nor Pilot Points.

You either integrate via SIP or SCCP with VM ports. And Pilot Points are for Attendant Console, nothing to do with a VM integration.

You would need to use hunt pilots, hunt lists and line groups for the VM ports.

If you mean you created a CTI RP for routing to CUC then it's expected it won't register as you're not using it for a TAPI  or JTAPI app

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
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