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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

Hey, I add in AD a user and

Hey,

 

I add in AD a user and log in to web access with the user.id and it works, after I go to User setting to change the default pin I receive the message the Default PIN is wrong:(

I do not understand  what I am doing wrong :(((((

 

Engager

HiAre you sure that you check

Hi

Are you sure that you check change in next login , please check.

 

Thanks

please rate all useful information

Beginner

I test only  with Does Not

Now I left only User Must Change at Next Login ENABLED and I change the pin to 1234. I will wait 5 minutes and i will log in to web access to see if it's work.

Th

 

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Beginner

HI,I find a fix up for this

HI,

I find a fix up for this.If I go to Bulk Administration/ Users/Reset Password/PIN/Query and find the user.id and Enabled User Must Change at Next Login and write a PIN and Run Immediately. After the Job is done every user have to go Web access and change the PIN and then can go to Personal Directory on the Phone and type the new PIN.

Engager

+5 for you , i know this

+5 for you , i know this solution but i think it only used when we used BAT tool will be ok with LDAP integration but i was going to advise you about. Anyway i am so happy that you fix your problem.

 

Thanks

please rate all useful information

Beginner

Thanks a lot for help :)

Thanks a lot for help :)

Engager

Thank so much for your

Thank so much for your patience and have a nice day. many thanks that you share your final solution which hit the issue.

 

thanks

Engager

Hi Just keep this url as

Hi

 

Just keep this url as reference

https://supportforums.cisco.com/discussion/11516276/extension-mobility-disable-change-pin

 

thanks

please rate all useful infromation

Engager

HelloJust after you did

Hello

Just after you did change on credential policy . Just do one thing to make sure , just add a new user on AD and do resync , and check if he can able to login again or not.If the policy applied and this will be 100% , so we will disable LDAP and we apply it again ,if the test failed so keep your LDAP running.

 

 

Thanks

please rate all useful information

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