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Plain Mobility & DX80

Justin Ferello

Hey all, I am trying to get plain Mobility working on DX80s and I cannot figure it out.

Here are my details:
- CUCM is v10.5
- DX80s are
- Every end user has mobility enabled
- Every end user has a remote destination profile
- Every remote destination profile is associated with their DN
- Every end user has a remote destination of their cell phone
- Every remote destination has move to mobile enabled
- Every remote destination is associated to their DN
- Every DX80 has a mobility user assigned to it
- Every DX80 has a phone button template that has a mobility key on it
- Every DX80 has a sofkey template with mobility on it

We have 1 known DX80 that the Mobility icon appears on, but when we compare this DX80/end user with everyone else we find nothing different :(

Please help!!


Thank you,
Justin Ferello
Technical Support Specialist, ScanSource KBZ
2 Replies 2

Manish Gogna
Cisco Employee
Cisco Employee

Here is the config guide for Cisco Mobility:

If you already did this configuration please follow next steps in the DX in order to enable "To Mobile" feature.

Create a Remote Destination (Device > Device Settings > Remote Destination Profile)
Specify DN
Specify User ID that is tied to DX80.
Select Remote Destination
Add the Line associated to DX80

Create a Feature Control Policy (Device > Device Settings > Feature Control Policy)

Click Override Default Value for the Mobility, then click Enable Setting.

DX80 Device Profile Modifications (Device > Phone):

Assign UserID to the Owner User ID field
Assign UserID to the Mobility User ID field
Apply Feature Control Policy
Modify Buttons Items > Assign #3 the Mobility function

End User Modifications : (User Management > End User)
Associated DX80 as a Controlled Device
Under Mobility select "Enable Mobility" check mark.
Create a Remote Destination (Device > Remote Destination)
Associated the Line
Configure Mobile Number




I have done everything on that list to the T, still does not work on anyone but one employee and for the life of me cannot figure out why.


Thank you,
Justin Ferello
Technical Support Specialist, ScanSource KBZ
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