Hi!
The only way to get this SW is placing a CD request and you need to follow the next procedure:
Go to the Product Upgrade Tool (PUT)
http://tools.cisco.com/gct/Upgrade/jsp/index.jsp
or
www.cisco.com/upgrade
(registered customers only). You'll be required to enter your Cisco Software Application Support Plus Upgrades (SASU) contract number and request the CD/CD set.
If you have any problems finding the part numbers that you need or with the order placing please send an email to mp-upgrades@cisco.com
Just send them an email requesting the SW CDs that you need, adding your contract number and the shipping address.
If you have a CD mis-shipment problem, then the Customer Service department should be involved. They can be contacted at
cs-support-us@cisco.com.
For more information you can call Customer Service at 1-800-553-6387
Finally I'm sending you all the detailed info about the procedures on CDs requests, for future needs:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a00802262ed.shtml
NOTE: Cisco TAC does not provide installation media.
Hope this helps :)
Regards,
Tere.
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