We have a requirement from one of our customers that since they are a financial institution it is necessary for them to declare that the call is being recorded.
Earlier they asked us to play the message "Your call is being recorded for quality and monitoring purpose" and with all your help we were able to achieve this by redirecting calls to the CUC before forwarding it to the phones.
Now they want to play this message whenever they make an outbound call to the customers as soon as the call is answered the message should be played and then they should start the conversation.
Your best and most scalable option would be to create a TCL script on the egress voice gateway to play it there, I am not aware of one someone has created, but there are companies with skilled engineers that can be engaged to do that if your organization is unable to do it in house. Alternatively you could send these calls via a contact center application such as UCCE, UCCX but scalability might be an issue depending on how many port licenses you have and how many concurrent calls need to be supported.
Can use CUCM External Call Control profile.. and CURRI (Cisco Unified Routing Rules Interface).. essentially taking the routing smarts to a dedicated server.. from here you can select an announcement (from CUCM) to play before the audio is connected. Can specify particular extensions, inbound/outbound etc.
We have set this up for Financial Institutions in Australia, not sure where you are located.. As Chris mentioned, there is a need for some handy developers to code the engine.
Les stations de radio en ligne sont devenues l'une des formes de partage des médias les plus populaires dans la ecouter radio en ligne société d'aujourd'hui. La radio Internet est maintenant disponible sur tous les principaux modems de câbles et sans fil ...
This document describes the details about the Cisco Collaboration Endpoint software upgrade error “File too large”, and guides through the possible workarounds to upgrade the endpoint to the desired version.
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...