12-03-2007 04:33 AM - edited 03-15-2019 07:33 AM
I have recently implemented an IPT solution at an office in town,now my problem is this,whenever a clent calls the office he hears the phone ringing for three times but the receptionist at the office only hears one ring.This is causing some clients to think their calls are being ignored.
could anyone of you assist on this so that when one calls the office then one ring at the clients office corresponds to one ring at the receptionist's desk.
I'll appreciate any kind of assistance.
Thanks a lot.
12-03-2007 05:04 AM
Are you using analog lines with caller ID?
Where are you located, what "IPT solution" do you have ?
12-03-2007 07:26 AM
Am using a cisco 2811 router with pstn lines terminated to its FXO ports,9 fxo lines are terminated to the router.
Am in Kenya.
Caller id?No idea what this is.
Please help.
12-03-2007 07:42 AM
Please send output of "show voice port" for at lest one port.
Called-id is when you see the number of who is calling you.
12-03-2007 08:33 AM
Hi am a bit far i cant run the above command but
mayy be you could give your email address so a ica send you a copy of my running config so you can highlight areas that need some correction.
my address is nickolaskoiser@gmail.com
Send me your address so we can look at this together.
Thanks for your help so far.
Nickolas.
12-03-2007 12:57 PM
Hi,
please post configuration and discuss issues here in the forum.
12-03-2007 08:42 AM
We have had the same issue in our remote sites. The call will not pass though until the caller-id is received from the Telcoif caller-is is enabled on the voice-port. This could be anywhere from 1-4 rings. What version of IOS are you running?
12-03-2007 12:40 PM
Hi there,
I had a similar issue recently and adding the following command to the associated FXO port resolved the problem:-
caller-id alerting dsp-pre-allocate
Interested to know if this resolves the problem for you?
Regards,
Gordon.
12-03-2007 01:01 PM
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