Polycom CX5500 registration issues

[Samuel T Mathai]

Did anyone registered polycom CX5500 in CUMC 10.5. we recently bought one and its not registering with CUCM. Followed exact document like below. getting 404 error.. 

http://community.polycom.com/t5/VoIP/How-to-register-Polycom-CX5500-in-Call-Manager-10-5/m-p/73602/highlight/false#M13497

[Chris Deren]

I have integrated quite a few different Polycom phones with CUCM.  Did you point the Polycom phone correctly to the SIP destination (CUCM server)? Assigned the digest user on the phone in CUCM and on the Polycom config page?

Is your display name on the Polycom config defined as the extension, matching what it is on CUCM?

[Samuel T Mathai]

yes. status seems rejected. this is what I am seeing from polycom logs..

1222185842|sip  |3|03|CTcpSocket::ConnectThreadLocal. Trying to connect IP 10.5.211.5:5060
1222185842|sip  |3|03|connectNonBlock is successfull
1222185842|sip  |3|03|Creating recv Thread
1222185842|sip  |3|03|Waiting on recv Thread
1222185842|sip  |3|03|CTcpSocket::OnRecvData
1222185842|sip  |3|03|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'proceeding' by 100 resp 65 timeout(0x2aef03e8)
1222185842|sip  |3|03|CTrans::InitNonInviteRetransSchedule retryCount 0
1222185842|sip  |3|03|Waiting on recv Thread
1222185843|sip  |3|03|CTcpSocket::OnRecvData
1222185843|sip  |3|03|UA Client Non-INVITE REGISTER trans state 'proceeding'->'completed' by 401 resp 10 timeout(0x2aef03e8)
1222185843|sip  |3|03|401 challenge received
1222185843|sip  |3|03|Waiting on recv Thread
1222185843|sip  |3|03|CTcpSocket::OnRecvData
1222185843|sip  |3|03|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'proceeding' by 100 resp 65 timeout(0x2aef12c8)
1222185843|sip  |3|03|CTrans::InitNonInviteRetransSchedule retryCount 0
1222185843|sip  |3|03|Waiting on recv Thread
1222185843|sip  |3|03|CTcpSocket::OnRecvData
1222185843|sip  |3|03|UA Client Non-INVITE REGISTER trans state 'proceeding'->'completed' by 404 resp 10 timeout(0x2aef12c8)

[Chris Deren · Accepted solution]

I suggest you post screen shots of CUCM device and DN configuration, End User configuration and Polycom Settings --> Line, and Server1.

[Samuel T Mathai]

thanks Chris... attached it..  please have a look..

[Chris Deren]

No need to configure server 2 as Polycom phones at this time cannot do any redundancy with CUCM servers.  

Change transport to "DNSnaptr"

Change identification to "Private" from shared

Change Authentication to Enable and ensure the user matches what is on CUCM

[Samuel T Mathai]

Thanks Chris. I tried with one server and it registered... 

[trhoads · Accepted solution]

Samuel,

I'm fighting the same issue.  CX5500 and CUCM 10.5. Occasionally, I can get SIP registration rejected in CallManager, but tend to get the following in the CX5500.

0301142332|sip |*|00|Sip Register Usr:8611 Dsp:8611 Auth:'Using Login Cred' Inx:0
0301142332|sip |*|00|Fast Boot Measurement Point: Ready for Call, uptime: 94.402 sec.
0301142333|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
0301142333|sip |4|00|CTcpSocket::Abandon connected socket. Send Message 0x2aef2a08
0301142333|sip |4|00|Registration failed User: 8611, Error Code:404 Not Found

I followed your screen shots pretty closely, but couldn't tell if you followed Chris' recommendations other than just getting down to a single server.  Do you have anymore configuration guidance?

Thanks,

Tom