hello, we have been troubleshooting an issue with pots lines for several days with century link. It's a new turn up where an office moved to a new site. They have 6 pots line in a hunt group from telco which we have plugged in to two new fxo cards on a new router. We are told they are ground start lines and we have them configured for ground start. First, there is no dial tone, if you plug a line into a standard analog phone, there is no dial tone. Outbound calls hit the lines and the call appears to connect but the destination never rings. We worked with TAC for hours, trying every possible combination of commands. Telco is telling us that they do not provide dial tone which is completely foreign to my understanding of pots lines. Also, if we attach a butt set and ground the butt set, the butt set can place an outbound call. With all of the lines unplugged, telco told us the lines all showed in process busy or seized, even though we didn't have them plugged in. So this is all very confusing and we are now trying to have them switch the lines over to loop start. Can anyone make sense of this nightmare? Very confused with something that is normally so simple to set up.
