Prefix to missed call - > missed calls directory

[Emmanuel Vilela]

Hi guys,

When i call my desk phone, and I do not answer, the button "redial" works perfectly

But when i go to the missed calls directory, and that I take a missed call there is a day or two, the button redial don't work.

how is it possible ?

My phone : 7911

Regards,

Emmanuel

[Chris Deren · Accepted solution]

Emmanuel,

Redial calls the number you dialed last, missed calls shows inbound calls.

Is if your question is how to automatically prefix off-net access code to call logs this has been asked 100s of times here, so try searching the forum.  The answer depends on few things:

version of CUCM

what protocol is user to control the GW calls are coming from, SIP vs. H323 vs. MGCP

HTH,

Chris

[Emmanuel Vilela]

Hi Chris,

Thank you for ur help, but isn't how to add a prefix to misses calls, because i know that, but i want to know how is possible to redial a dial work from the main screen, but when i go to the missed call directory, the missed calls don't work

It's a H323 GW

8.5 CUCM

Thanks a lot.

Regards

Emmanuel

[josepaulopetry]

Please provide more infos:

- What happen when you try to dial?

- The call goes to the PSTN Gateway?

- Do you hear any error message?

- How the number appears at the "Missed calls" list?

- Did you add a prefix to it? Or do you have a route pattern for it?

[Ayodeji Okanlawon]

There are a few ways you can do this..

Please look at this thread and you will see the options to configuring this here..

https://supportforums.cisco.com/message/3732599#3732599

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

[Emmanuel Vilela]

Hi guys,

Thanks for u help

I found a solution, service entrprise, ip cm, service cm, advanced and -> incoming calling party national number prefix - phone and i add 0.

Like it when the person receives a call on his phone he sees the number with a 0 in addition, and the redial will work perfectly

[Ayodeji Okanlawon]

This idea has alot of negatives to it and its a bad way to do this

What happens if a user gets a missed call that is an international numnber...Then a "0" will be prefixed to it also and when the user tries to dial, it wont work.

What happens if its a long distance number that needs a different prefix, then this will fial again..

Dont just jump at what people say or tell you to do, think of the implications and have a broader view...

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

[Emmanuel Vilela]

Hi,

Okay i did not know this feature was so wrong.

Yes, I'll try to adjust it.

So, when I use the method  =

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00805b6f33.shtml

In order ;

Internally the number of my contact is 1385 is the phone partition is PT-INTERNATIONAL

I create a PT-MISSEDCALLS

I created a CSS-MISSEDCALLS

I create a translation pattern;

13XX, PT-MISSEDCALLS, CSS INTERNATIONAL, Route this pattern, i check the box "Using calling ..." and calling party transform mask i put: 0XXXXXXXXXX (I'm french, French number is for exmple 0145763498), so ten X

After that I go to the gtw and I change the css, which is the base CSS-LOCAL, I change with my CSS-MISSEDCALLS which contains ONLY the PT-MISSEDCALLS

And even as its does not work, what's wrong please?

Clarification, I am new to the world of Cisco VoIP, excuse my ignorance

Thanks

[Ayodeji Okanlawon]

Emmanuel,

This method is similar to the previous method...

It is the second link on that thread I wanted you to use.. Here it is,,

Configure your ingress GW with 

"Incoming Calling Party Settings" to prefix appropriate digits for local/National/Intl/Unkown calls i.e. 91 for National calls in US assuming 9 is used as off-net access code, then I default the "Use Device Pool Calling Party Transformation CSS" and define proper Transformation CSS in DP, then I have corresponding calling transformation patterns such as 9.1[2-9]XX[2-9]XXXXXX for National routing that strips pre-dot, this way when call hits the phone it arrives without the 9 as it was routed via the calling transformation pattern, but calling party transformations do not affect call logs, so in call log you see the 9 and dialing works natively.

Here is the link to the SRND that explains it better...

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/dialplan.html#wp1291610

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson