01-05-2013 11:08 PM - edited 03-16-2019 03:00 PM
Hi Experts,
I have a problem integrating presence with call manager for IP Phone Messenger service, I did every thing to run this service i can login to the personal communicator and get my status as available.
The problem when i try to access the IPPM service from the cisco phone 7975 it gives me error "You were trying to access IP Phone Messenger service from a device not provisioned on Cisco CallManager server. Please work with your system administrator to get this device configured" i re-installed the presence but no luck to solve this problem i tried to put the URL in the internet explorer i got the same error.
Any Idea how to resolve this problem ?
the call manager version 7.1.5.10000-12
the presence version 7.0.1.10000-28
01-05-2013 11:17 PM
Hi mrmhar1408,
Check this out:
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv97810
If the condition matches, please try the workaround.
HTH.
Regards,
Harmit.
01-05-2013 11:20 PM
If this is not it, can you check to see if you associated the MAC of the IP Phone to the AXL user?
Regards,
Harmit.
01-07-2013 03:28 AM
Harmit,
Apperciate your help but still i am facing this problem i removed all spaces, about AXL user do you mean AXL should be available for IP Phone messenger application user or ?
01-07-2013 04:27 AM
Hi mrmhar1408,
So there was a space in the userid? Is this a SIP or SCCP phone? Please doublecheck the configuration. Here is a doc which you can refer to:
https://supportforums.cisco.com/docs/DOC-27841
Some more things to check regarding the config:
Test Description | Problem Description | Solution |
---|
HTH.
Regards,
Harmit.
01-07-2013 04:37 AM
Hi mrmhar1408,
Forgot to add -- In CUCM, under the phoneMessenger application user, is the device listed in the "Controlled Devices" box? Is the user associated with the IP Phone when viewing in CUPS? If not, then add the MAC address of the IP Phone to the AXL user in CUCM. That should result in the phone showing up in CUPS correctly.
HTH.
Regards,
Harmit.
01-07-2013 10:21 PM
Hi Harmit,
I tried everything without luck, i have a question " if i copy the URL and paste it in Internet explorer. what should i get?" as i am getting the same error, i will try to upgrade the version might be solve the problem
01-08-2013 07:50 AM
Hi mrmhar1408,
I see your point. I tried pulling up the URL with the IPPM enabled on CUPS. Here is the URL I entered:
http://10.104.149.121:8081/ippm/default?name=SEP001BD5129B9F
I didn't get that error, so it seems to be originating from your CUPS server itself. Upgrade sounds like a plan. Look forward to hearing if it resolves the issue for you.
Regards,
Harmit.
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