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Preserve dialing number on Call Forward All

stevepnoble13
Beginner
Beginner

I recently got a request to change my call forward all settings so that the forwarded call appears on the last device with the first number that dialed. I can't quite figure out how to do it, and have been unsuccessful in finding good documentation on it.

Here's the situation:

Forwarding phone number: 555-1234
Calling number: 444-9876

If 555-1234 is forwarded to a cell phone, and 444-9876 calls it, the call will appear on a cell phone as 555-9876. I would like this to appear as 444-9876. Where is the setting that does this, or is it a transformation pattern in our trunks?

1 ACCEPTED SOLUTION

Accepted Solutions

Try using a Dialed number analysis as the calling number is 555-1234 and the called number is your cell and paste the input here

Regards

Devan 

View solution in original post

4 REPLIES 4

sanjaydevan
Beginner
Beginner

What is the number that you see originally on the phone when there is no call forward enabled?

Regards

Devan 

The number you'd originally see is 444-9876

Try using a Dialed number analysis as the calling number is 555-1234 and the called number is your cell and paste the input here

Regards

Devan 

Ahh, I was unaware of that tool. Incredibly useful. I did find a translation pattern on the route pattern that I removed.

Thanks.

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