Pressing Call Transfer cuts off the call

[CHRIS HABBERJAM]

I have users, who are agents in CRS running IPPA. When they press transfer, the call gets cut off. It was working ysterday ... not today?

Any ideas helpful

Chris

[jgross]

Hello Chris,

have you checked if your Media Resources are active?

Can they still put the call on hold?

Bye

Jo

[CHRIS HABBERJAM]

Jo,

Yes, they have available resources. The strange thing is that the problem has now gone away. We're thinking that this might be a network issue, where the SCCP traffic is being lost due to excessive network traffic.

We'll wait and see.

Thanks

chris