Hi All,
Our ccm 4.1.3 system was set up before I started and I now need the "private password phrase" to reinstall cdr.
Anyone know how to recover password?
Thanks,
Randall
Solved! Go to Solution.
You can use Adminutility tool to reset the Private password phrase, this tool only runs on
the Publisher and needs to be done after hours since it stops services; here is the path
and the steps to run it.
C:\ProgramFiles\Cisco\Bin\adminutility.exe
Log into the utility as Administrator and select the very top checkbox to select all
accounts. Then go to Options and Set new password
It will ask you for the password phrase, and the tool will run, everything keeps working
fine after the tool finishes.
unfortunately you cannot recover it, only reset it using the adminutility tool
HTH
java
if this helps, please rate
Thanks,
where can i get the tool and do I need to do this off-hours.
Also is there a document for the tool?
Thanks,
Randall
search for this in Callmanager C drive
You can use Adminutility tool to reset the Private password phrase, this tool only runs on
the Publisher and needs to be done after hours since it stops services; here is the path
and the steps to run it.
C:\ProgramFiles\Cisco\Bin\adminutility.exe
Log into the utility as Administrator and select the very top checkbox to select all
accounts. Then go to Options and Set new password
It will ask you for the password phrase, and the tool will run, everything keeps working
fine after the tool finishes.
does running the tool stop services on the subscribers as well? With no phones registered to the publisher its not such a big deal to reset the cm service on it. If the subscribers are reset its more of an issue to the end user.