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Problem = General problem; Badly structured component

kp-tkr2014
Level 1
Level 1

Hi,
Outbound calls are not working
below is the debug

Please help 

 

Log Buffer (10000000 bytes):

000392: Oct 25 08:47:26.320: ISDN Se0/1/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 2323
000393: Oct 25 08:47:26.321: ISDN Se0/1/0:15 Q931: Sending SETUP callref = 0x0094 callID = 0x8015 switch = primary-net5 interface = User
000394: Oct 25 08:47:26.321: ISDN Se0/1/0:15 Q931: TX -> SETUP pd = 8 callref = 0x0094
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA9839F
Exclusive, Channel 31
Calling Party Number i = 0x0081, '2323'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '22224444'
Plan:Unknown, Type:Unknown
000395: Oct 25 08:47:26.370: ISDN Se0/1/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0x8094
Channel ID i = 0xA9839F
Exclusive, Channel 31
000396: Oct 25 08:47:26.429: ISDN Se0/1/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0x8094
Cause i = 0x8295 - Call rejected
Facility i = 0x91A10C02021E180606040087690107
Protocol Profile = Remote Operations Protocol
0xA10C02021E180606040087690107
Component = Invoke component
3PTY Request
Progress Ind i = 0x8288 - In-band info or appropriate now available
000397: Oct 25 08:47:26.430: ISDN Se0/1/0:15 **ERROR**: isdnAsn1Component: ERROR
000398: Oct 25 08:47:26.430: ISDN Se0/1/0:15 **ERROR**: process_facility_supp_services: Decode of facility IE operation failed
000399: Oct 25 08:47:26.430: ISDN Se0/1/0:15 Q931: call_disc: PI received in disconnect; Postpone sending RELEASE for callid 0x8015
000400: Oct 25 08:47:26.430: ISDN Se0/1/0:15 Q931: TX -> FACILITY pd = 8 callref = 0x0094
Facility i = 0x91A40702021E18800102
Protocol Profile = Remote Operations Protocol
0xA40702021E18800102
Component = Reject component
Invoke Id = 7704
Problem = General problem; Badly structured component
000401: Oct 25 08:47:26.430: %VOICE_IEC-3-GW: H323: Internal Error (H323 Interworking Error): IEC=1.1.127.5.21.0 on callID 44 GUID=80306172EE5811BD6C0398020A0050A5
000402: Oct 25 08:47:45.791: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 2, ConnectionId FFFFFFFF80306172FFFFFFFFEE5811BD6C039802A0050A5, SetupTime 08:47:26.321 UTC Thu Oct 25 2018, PeerAddress 2323, PeerSubAddress , DisconnectCause 15 , DisconnectText call rejected (21), ConnectTime 08:47:45.791 UTC Thu Oct 25 2018, DisconnectTime 08:47:45.791 UTC Thu Oct 25 2018, CallOrigin 2, ChargedUnits 0, InfoType 2, TransmitPackets 961, TransmitBytes 192200, ReceivePackets 960, ReceiveBytes 192000
000403: Oct 25 08:47:45.791: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:10/25/2018 08:47:26.318,cgn:2323,cdn:22224444,frs:0,fid:44,fcid:FFFFFFFF80306172FFFFFFFFEE5811BD6C039802A0050A5,legID:2C,bguid:80306172EE5811BD6C0398020A0050A5
000404: Oct 25 08:47:45.829: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId FFFFFFFF80306172FFFFFFFFEE5811BD6C039802A0050A5, SetupTime 08:47:26.369 UTC Thu Oct 25 2018, PeerAddress 22224444, PeerSubAddress , DisconnectCause 15 , DisconnectText call rejected (21), ConnectTime 08:47:45.829 UTC Thu Oct 25 2018, DisconnectTime 08:47:45.829 UTC Thu Oct 25 2018, CallOrigin 1, ChargedUnits 0, InfoType 2, TransmitPackets 965, TransmitBytes 192000, ReceivePackets 0, ReceiveBytes 192200
000405: Oct 25 08:47:45.829: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:10/25/2018 08:47:26.320,cgn:2323,cdn:22224444,frs:0,fid:45,fcid:FFFFFFFF80306172FFFFFFFFEE5811BD6C039802A0050A5,legID:2D,bguid:80306172EE5811BD6C0398020A0050A5
000406: Oct 25 08:47:45.830: ISDN Se0/1/0:15 Q931: TX -> RELEASE pd = 8 callref = 0x0094
000407: Oct 25 08:47:45.866: ISDN Se0/1/0:15 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x8094

1 Reply 1

Brandon Buffin
VIP Alumni
VIP Alumni

I would recommend you test with your telco as they are rejecting the call. Verify numbering type/plan as well as calling/called numbers are in the format they are expecting.

 

Brandon