06-17-2015 01:56 AM - edited 03-17-2019 03:22 AM
Hello all,
i have a cisco 2801 router where configured the CME. The problem i have is that internal site to site voice communications work fine but the external ones doesn't works at all (POTS: mobile and traditional).
When i executed the command:
# csim start mobile _number
i get the error message in the following capture:
Have you any idea about this problem
Please help me we spend a week trying to troubleshoot this problem
An other important thing:
When we restart the router, all things work fine for few minutes and the problem come back !
here the current configuration of the router:
!
no aaa new-model
ip cef
!
!
no ip dhcp use vrf connected
ip dhcp excluded-address 172.31.22.0 172.31.22.99
ip dhcp excluded-address 172.31.22.200 172.31.22.255
!
ip dhcp pool Sfax
network 172.31.22.0 255.255.255.0
dns-server 172.31.20.60 172.31.20.50
default-router 172.31.22.1
option 150 ip 172.31.22.1
domain-name xxxxxxx
lease 8
!
!
!
multilink bundle-name authenticated
!
!
!
trunk group SORTANT
!
voice-card 0
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
username xxxxxx privilege 15 password 7 ferdfsdddgdffsdbvccx
archive
log config
hidekeys
!
!
!
!
!
!
!
interface FastEthernet0/0
ip address 172.31.22.1 255.255.255.0
ip route-cache flow
duplex auto
speed auto
h323-gateway voip bind srcaddr 172.31.22.1
!
interface FastEthernet0/1
description $ES_LAN$
ip address 192.168.33.9 255.255.255.252
duplex auto
speed auto
!
interface Serial0/1/0
no ip address
encapsulation frame-relay
no fair-queue
clock rate 2000000
frame-relay traffic-shaping
frame-relay lmi-type ansi
!
interface Serial0/1/0.1 point-to-point
ip address X.X.X.X X.X.X.X
frame-relay class FRTS
frame-relay interface-dlci 16
!
router ospf 1
log-adjacency-changes
area 22 stub no-summary
network 172.31.22.0 0.0.0.255 area 22
network 192.168.33.8 0.0.0.3 area 22
!
no ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 Serial0/1/0.1 150
!
ip flow-cache timeout active 1
ip flow-export source FastEthernet0/0
ip flow-export version 9
ip flow-export destination 172.31.20.70 9996
!
ip http server
no ip http secure-server
!
!
map-class frame-relay FRTS
frame-relay cir 256000
frame-relay bc 32000
frame-relay mincir 64000
frame-relay adaptive-shaping becn
!
!
!
!
!
!
control-plane
!
!
!
voice-port 0/0/0
trunk-group SORTANT
connection plar opx 400
caller-id enable
!
voice-port 0/0/1
trunk-group SORTANT
connection plar opx 400
caller-id enable
!
voice-port 0/0/2
trunk-group SORTANT
connection plar opx 400
caller-id enable
!
voice-port 0/0/3
trunk-group SORTANT
connection plar opx 400
caller-id enable
!
!
!
!
!
dial-peer voice 1 pots
trunkgroup SORTANT
destination-pattern 9[987542].......
forward-digits 8
!
dial-peer voice 3 pots
trunkgroup SORTANT
destination-pattern 91[1278]..
forward-digits 4
!
dial-peer voice 4 pots
trunkgroup SORTANT
destination-pattern 919.
forward-digits 3
!
dial-peer voice 100 voip
max-conn 3
destination-pattern 0..
session target ipv4:10.10.30.1
!
dial-peer voice 102 voip
destination-pattern 2..
session target ipv4:172.31.24.1
!
dial-peer voice 105 voip
destination-pattern 5..
session target ipv4:172.31.23.1
!
dial-peer voice 106 voip
destination-pattern 6..
session target ipv4:172.31.25.1
!
dial-peer voice 103 voip
destination-pattern 3..
session target ipv4:172.31.21.1
!
dial-peer voice 110 voip
description Gabes
destination-pattern 1..
session target ipv4:172.31.27.1
!
dial-peer voice 111 voip
description Kairouan
destination-pattern 7..
session target ipv4:172.31.28.1
!
dial-peer voice 112 voip
description Bizerte
destination-pattern 85.
session target ipv4:172.31.29.1
!
!
!
!
telephony-service
max-ephones 15
max-dn 15
ip source-address 172.31.22.1 port 2000
auto assign 1 to 15
system message ATL SFAX
time-format 24
date-format dd-mm-yy
max-conferences 4 gain -6
transfer-system full-consult
create cnf-files version-stamp Jan 01 2002 00:00:00
!
!
ephone-dn 1 dual-line
number 400
label STANDARD xxx
name STANDARD xxx
!
!
ephone-dn 2 dual-line
number 401
label Nom Prenom
name Nom Prenom
!
!
ephone-dn 3 dual-line
number 402
label Nom Prenom
name Nom Prenom
!
!
ephone-dn 4 dual-line
number 403
label Nom Prenom
name Nom Prenom
!
!
ephone-dn 5 dual-line
number 404
label Nom Prenom
name Nom Prenom
!
!
ephone-dn 6 dual-line
number 405
label
name Nom Prenom
!
!
ephone-dn 7 dual-line
number 406
label Nom Prenom
name Nom Prenom
!
!
ephone-dn 8 dual-line
number 407
label Nom Prenom
name Nom Prenom
!
!
ephone-dn 9 dual-line
number 408
!
!
ephone-dn 10 dual-line
number 409
!
!
ephone-dn 11 dual-line
number 410
!
!
ephone-dn 12 dual-line
number 411
!
!
ephone-dn 13 dual-line
number 412
!
!
ephone-dn 14 dual-line
number 413
!
!
ephone-dn 15 dual-line
number 414
!
!
ephone 1
no multicast-moh
device-security-mode none
mac-address xxxxxxx
type 7911
button 1:1
!
!
!
ephone 2
no multicast-moh
device-security-mode none
mac-address xxxxxxxxx
type 7911
button 1:2
!
!
!
ephone 3
no multicast-moh
device-security-mode none
mac-address xxxxxxxxx
type 7911
button 1:3
!
!
!
ephone 4
no multicast-moh
device-security-mode none
mac-address xxxxxxxxx
type 7911
button 1:4
!
!
!
ephone 5
device-security-mode none
mac-address xxxxxxxx
type CIPC
button 1:5
!
!
!
ephone 6
no multicast-moh
device-security-mode none
mac-address xxxxxxxxx
type 7911
button 1:6
!
!
!
ephone 7
no multicast-moh
device-security-mode none
mac-address xxxxxxxx
type 7911
button 1:7
!
!
!
ephone 8
no multicast-moh
device-security-mode none
mac-address xxxxxxx
type 7911
button 1:8
!
!
!
ephone 9
no multicast-moh
device-security-mode none
mac-address xxxxxxxxx
type 7911
button 1:5
!
!
!
ephone 10
no multicast-moh
device-security-mode none
!
!
!
ephone 11
no multicast-moh
device-security-mode none
!
!
!
ephone 12
no multicast-moh
device-security-mode none
!
!
!
ephone 13
no multicast-moh
device-security-mode none
!
!
!
ephone 14
no multicast-moh
device-security-mode none
!
!
!
ephone 15
no multicast-moh
device-security-mode none
!
!
!
line con 0
password 7 fdhgqhdfqxdzhhsvczyt
login
line aux 0
line vty 0 4
password 7 gqsftzdsjdqjgygzvbgs
login
line vty 5
exec-timeout 60 0
password 7 gsrtaaugfgzfdtsgcxrz
login
line vty 6 15
password 7 qhgdyfsdvgcvsgtcvgsvgcfcs
login
!
scheduler allocate 20000 1000
end
when i type this command:
#sh call
i saw the following error code
Disconnect cause=22
disconnected text= no circuit (34)
Please help me to resolve this problem
I will be grateful hearing from you as soon as possible
06-17-2015 02:16 AM
Hi.
If you are logged in through ssh, csim feature doesn't work use telnet instead.
Please activate the following debug, try a call and post the output
debug voip dialpeer inout
debug vmp signal
Thanks
Regards
Carlo
06-17-2015 08:36 AM
Hi Carlo,
Thank you for your reply, i really appreciate this.
I'm using telnet and the command csim send this error message always when i try a call to an external number.
In the other hand, i have activated the debug that you have recommanded and here the results:
Thanks for help
Marwa
06-17-2015 08:56 AM
Hi.
The number you are using with csim command is hitting voip dialpeer and not pots.
issue csim command with 9number you want to reach
HTH
REGARDS
Carlo
06-17-2015 09:13 AM
Hello Carlo,
how can i use 9 number?
what i know is the real number 71711100 for example or 27373788
how can i test this with the csim command
i'm not an expert i'm trying to understand and identify the problem at the same time
thanks for your help
06-17-2015 10:14 AM
Hi,
How did you dial when you make an external call? first number is 9 or 0?
You can check which dial peer are route the number that you are dial. So try to do this:
show dialplan number <enter 9 + the number that you can dial>
This commnand will show you which dial peer is the first option. I believe that you have a problem of overlap of dial-peer.
Share the results here .
Best regards,
Daniel Sobrinho
06-17-2015 10:31 AM
Hello All,
so as a result, i have the csim command work fine. But, the problem occur randomly. Sometimes communications works to the external world and sometimes it doesn't work.
As a first conclusion, the configuration has no thing wrong. So is it a hardware problem with the cisco router?
Please help me to determine the reason of the problem.
Thanks in advance
06-17-2015 10:46 AM
Hi,
Check the voice port (FXO) in which the problem happens. I know that you have a trunk group, and the selection alternating between voice-port. Try to see what is the fxo that presents problems.
Try to use <show voice dsp error> to check if the problem is DSP.
Best regards,
Daniel Sobrinho
06-17-2015 10:51 AM
Hi
After identify the FXO damaged you can isolate the fxo removing the trunk group configuration from that, until you get new card.
Best regards,
Daniel Sobrinho
06-18-2015 12:29 AM
Hello all,
The csim command works very well now. I had explained that the problem is random.
So for the result of the execution of this command is as shown in the figure
Also there is the result of the show dsp command in the following capture:
What we need to know now is the reason to have this problem randomly !!!
if it is a configuration problem it should never work!
it seems to be another problem that i want to identify.
have you any suggestion? if yes i will be gratefull
Thank you in advance
Marwa
06-18-2015 02:11 AM
Hi Marwa
I agree with Daniel
One of your line could not work correctly so you should isolate it by removing from trunk group.
Please use terminal such as putty to export logs...
Activate what follows
debug vpm all
debug voip dialpeer inout
Ask your customer to make a call from a phone
Post the output
Thanks
Carlo
06-18-2015 06:05 AM
Hello All,
i tested all the lines and all of them work fine. So, i dont have a problem on lines. The problem should be on the router 2801. But, until now i have no idea about what component is causing the problem.
Now, all internal clients can make calls. But i'm afraid about the problem appear again and always cant identify the real source of the problem.
I wish it is clear now
Thanks all for replying and trying to give me some ideas and suggestion.
Thanks
Marwa
06-18-2015 08:17 AM
Hi Marwa.
Yes your issue is clear but please collect logs I asked before so we can help you further.
Thanks
Regards
Carlo
06-19-2015 01:05 AM
Hi Carlo,
So as you have recommanded, i followed the steps you have described and i post the collected logs. I have asked the client to simulate a call from it's IP phone to the external number 27373788.
Wish these logs will be helpful for you to help me identify the cause of the issu
Thanks a lot
Marwa
06-19-2015 01:16 AM
Hi Marwa.
Please send me the output of a show diag and a show ver.
Thanks
Carlo
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