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Problem of the IP phone cisco 7931 that sounds even if the caller hangs with combined

Hello

I have a problem of the IP phone cisco 7931 that sounds even if the caller hangs with combined.

Callmanager - Ip Phone Non Stop Ringing

please help me.

thank you .

2 REPLIES 2
Cisco Employee

What is the phone firmware

What is the phone firmware and cucm version?

Are all 7931's affected or just one?

Does it happen on internal or external calls? What is the exact call flow?

Was it working fine earlier?

Manish

Highlighted
Contributor

Manish is asking some good

Manish is asking some good questions.. We need to know firmware version/CUCM version and if it is occurring on all phones. If not, compare the firmware version from a phone that is working fine to the one that is not.. What is the call flow like etc.. ?

thanks, 

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