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Problem with 7942 Phone CUCM 7.1.3

matthewlogan46
Level 1
Level 1

Hi,

I have a problem with a 7962 phone, I have changed the number of  line but this line not show the change, I have restarted the phone and the line always show the same extension number. With the Speed Dial configuration, I have the same problem.

I sent the phone to factory settings, but the same problem. I restarted the TFTP service in the cluster, and the problem persist.

The call manager are System version: 7.1.3.30000-1 and the firmware of the phone is SCCP42.9-3s


Any ideas?

11 Replies 11

Chris Deren
Hall of Fame
Hall of Fame

What did you change?

Did you change the phone button template?

What is showing in CUCM pages under the Line section? Can you post a screen shot?

Chris