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Problem with calls transfer

William Moreira
Level 1
Level 1

Hi guys.

I'm seeing some problems to transfer external calls after I received them. I press the transfer button, I can digit the destination number, but when I try transfer (pressing the transfer button again) return the message "reach maximum calls".

With internal calls I can transfers without problems. It's just happening with external calls.

I have already reviewed the devices' configurations and I didn't found anything.

In the directory number the maximum number of calls and busy trigger is 2 (I have IP phone 3905).

Have anyone seen this problem?

3 Replies 3

George Sotiropoulos
Cisco Employee
Cisco Employee

Have you tried to increase the maximum numbers of calls to lets say 3 or 4?

 

This should work

Please Rate Posts (by clicking on Star) and/or Mark Solutions as Accepted, when applies

I can't change this configuration. Error attached.

 

 

hi,

 

what is the type type; where you are deploying these changes? is this the only device having the issue?

 

regards