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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

Problem with cisco 3905 and FAC

Information:

I have 3 phone models: 3905 (sip), 6921 (SCCP), 6941 (SCCP)

I have the following route pattern with FAC:

9.00!                                International

9.0 [2-8] X [2-7] XXXXX

9.9XXXXXXXX

9. [2-7] XXXXXX

9.10X

9080 [0-1]!                       Number 0800

Callmanager BE version -> 8.6.1.20000-1

Version of phone Fimware -> CP3905.9-2-1-0

Symptoms:

When I call to international numbers or 0800 numbers from the phone model 3905 with the FAC, it holds and there is no routing of the call. But when I disable the FAC of the route-pattern the call is established.

For the other phone models, 6921 and 6941, there is no problem if I make the call to international numbers or 0800 numbers with the FAC enable.

Thanks for your help.

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Collaborator

Problem with cisco 3905 and FAC

Hello Rob,

Thanks for the rating

Yes i open a case on TAC and they provide the CP3905.9-2-2ES1.

Regards

Leonardo Santana

33 REPLIES 33
Beginner

Problem with cisco 3905 and FAC

c.carrion,

You could be hitting this defect: CSCty26479

Best regards,

-FMS

Beginner

Problem with cisco 3905 and FAC

Hi

Anybody knows when the IOS 9.2(2)ES1 would be released? Only the cmterm-3905-qed.9-2-2-0.cop.sgn (9.2.(2)) is available and the problem continues.

Beginner

Problem with cisco 3905 and FAC

Hi,

I have the same problem. I have enabled debugs and apparently once the call with the application requesting the FAC, this looks like there is no exchange of digits (DTMFs)

Another issue on Cisco IP Phone 3905 in the scenario is that the clock is not OK.

Scenario:

IOS:c2900-universalk9-mz.SPA.152-4.M1.bin

Cisco Unified Communications Manager Express Version 9.1

Cisco IP Phones 3905

Firmware: CP3905.9-2-2ES1

I opened a TAC Case but the problem has not been fixed.

Jesus Morales

Mx

Beginner

Problem with cisco 3905 and FAC

Hi,

I forgot apply a "create profile" command in "voice register global". After that both issues was fixed.

You can download from: https://hotfile.com/dl/181450233/abafd25/3905.9-2-2ES1.zip.html

Remember that this version is not released yet and could have another Bugs not fixed.

Regards.

JM

Enthusiast

Problem with cisco 3905 and FAC

Hi

Did you solved your issue?

I have he same problem with the FAC.

CUCM 8.6, firmware 3905.9-2-2-0 , GW c2900-universalk9-mz.SPA.151-4.M4.bin.

TIA.

Cristian

Collaborator

Problem with cisco 3905 and FAC

Hello,

Like Fabricio said its a bug:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?caller=pluginredirector&method=fetchBugDetails&bugId=CSCty26479

I was using the version 9-2-2-0 and FAC and CMC did not work, after i upgrade to version CP3905.9-2-2ES1 it works!

Regards

Leonardo Santana

Enthusiast

Problem with cisco 3905 and FAC

Dear Leonardo

I have a Cisco Unified CM and not CME.

The system version: 8.6.2.20000-2

TIA.

Cristian

Beginner

Problem with cisco 3905 and FAC

Hello Cristian,

Which firmware version do you use to Cisco SIP IP Phone 3905?. I have had the same problem with this kind of Phones in CME and CM but the issue disappear with the Firmware: CP3905.9-2-2ES1.

TIA

Jesus

Enthusiast

Problem with cisco 3905 and FAC

Hi

The firmware is 3905.9-2-2-0, the latest releases for 3905.

TIA

Cristian.

Enthusiast

Problem with cisco 3905 and FAC

Hi

I changed the T302 timer to 5000. The problem continues.

I changed the route pattern to 9.123322939100 and uncheck the Require Forced Authorization Code and the call is performed.

TIA
Cristian

Enthusiast

Problem with cisco 3905 and FAC

Hello

Someone happens something like this?

Need help..!!...please..!!

TIA

Cristian

Enthusiast

Problem with cisco 3905 and FAC

Hi

I implement the recommendation of adding a # at the end of the variable range but still does not work.

Helpme please.

TIA
Cristian.

Beginner

Problem with cisco 3905 and FAC

Hello Cristian,

Could you download the firmware version: CP3905.9-2-2ES1. I attach the link to download.

https://hotfile.com/dl/181450233/abafd25/3905.9-2-2ES1.zip.html

Could you try with this version, because is newer than CP3905.9-2-2-0.

TIA

JM

Enthusiast

Problem with cisco 3905 and FAC

Dear Jesus

I donloaded the file, it contain CP3905.9-2-2ES1.loads. The firmware for CUCM have extension .cop.sgn.

TIA
Cristian,

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