cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
395
Views
0
Helpful
13
Replies
Highlighted
Beginner

problem with ipphone on cucm 8.6.2

a       Good morning.

I've a cisco ipphone 6921 registered on cucm 8.6.2

I've the following problem:

I call an external number and answer me an IVR thet tell me: press 1 for.... press2 for... press 3 for and so on.

I press one of these choise but the selection is ignored and  the IVR send me the same message: press 1 for... press 2 for ... and so on.,

Can you help me to solve this item?

Thanks in advance

Giancarlo

13 REPLIES 13
Highlighted

Re: problem with ipphone on cucm 8.6.2

Hi.
Which kind of pstn line and vg signaling protocol are you using?
Does this problem occur with 6921 only?

Let us know
regards
Carlo

Sent from Cisco Technical Support iPhone App

Please rate all helpful posts "The more you help the more you learn"
Highlighted
Beginner

problem with ipphone on cucm 8.6.2

Hi thanks for answer.

The pstn line is a BRI (located in switzerland), and the there is a SIP trunk between voice-g and cucm

This is the trunk voice gw  and the isdn configuration

! interface BRI0/0/0
no ip address
carrier-delay 2
isdn switch-type basic-net3
isdn tei-negotiation first-call
isdn point-to-point-setup
isdn incoming-voice voice
isdn map address .* plan isdn type unknown
isdn send-alerting
isdn static-tei 0
!
interface BRI0/0/1
no ip address
carrier-delay 2
isdn switch-type basic-net3
isdn tei-negotiation first-call
isdn point-to-point-setup
isdn incoming-voice voice
isdn map address .* plan isdn type unknown
isdn send-alerting
isdn static-tei 0
!

dial-peer voice 42 voip

description ** Chiamate a numeri svizzeri **

translation-profile outgoing to-ch

destination-pattern 6T

session target ipv4:192.168.80.253

dtmf-relay rtp-nte

!

Highlighted

Re: problem with ipphone on cucm 8.6.2

Hi Giancarlo.
Can you please send a show voice call status output during a call to IVR.

Thx

Carlo

Sent from Cisco Technical Support iPhone App

Please rate all helpful posts "The more you help the more you learn"
Highlighted
Beginner

Re: problem with ipphone on cucm 8.6.2

Hi Carlo

at following the info required 

CentralinoCH#sh voice call status

CallID     CID  ccVdb      Port        Slot/DSP:Ch  Called #   Codec    MLPP Dial-peers

0xE5       0    0x493FE448 0/0/1.1          0/1:1  *0800055055 g729r8   0/2

1 active call found

CentralinoCH#sh voice call status

CallID     CID  ccVdb      Port        Slot/DSP:Ch  Called #   Codec    MLPP Dial-peers

0xE5       0    0x493FE448 0/0/1.1          0/1:1  *0800055055 g729r8   0/2

1 active call found

Highlighted

Re: problem with ipphone on cucm 8.6.2

Hi.
Try to add this dial-peer to your config
dial-peer voice 100 voip
incoming called-number 0T
dtmf-relay rtp-nte
codec g711alaw
no vad


See if it works

HTH

Regards

Carlo

Sent from Cisco Technical Support iPhone App

Please rate all helpful posts "The more you help the more you learn"
Highlighted
Beginner

Re: problem with ipphone on cucm 8.6.2

I Carlo I've inserted the suggested config but doesn't works!

Highlighted

Re: problem with ipphone on cucm 8.6.2

Ok.
Now modify that dialpeer removing incoming called-number and add answer-address XXXX where XXXX is the extension where you'll try to call the IVR.
after that please send me the output of show voice call status during a test call from that extension.

HTH

Carlo

Sent from Cisco Technical Support iPhone App

Please rate all helpful posts "The more you help the more you learn"
Highlighted
Beginner

Re: problem with ipphone on cucm 8.6.2

I carlo

I think that there is a misunderstanding!!!

The problem it's not my IVR

but a remote IVR!!!!

from my phone I call 0041800055055 ( Swisscomm)

When the call goes up the automatic massage  from swisscom  is played:

Please enter 1 for commercial, enter 2 for techical  and so on....

A this point on my phone I press 1  or 2  but  the IVR doesn't understand the selection and re-play the message: press 1 for..... press 2 for and so on

Highlighted

Re: problem with ipphone on cucm 8.6.2

Hi.
Yes i undrestood. That's why I asked you to configure a DP matching your calling number(your ip phone extension) .

Please try it and please post the output of the command mentioned in my last post.
THX
Carlo

Sent from Cisco Technical Support iPhone App

Please rate all helpful posts "The more you help the more you learn"
Highlighted
Beginner

Re: problem with ipphone on cucm 8.6.2

Hi Carlo

there is the show voice call status

CentralinoCH#sh voice call statu

CallID     CID  ccVdb      Port        Slot/DSP:Ch  Called #   Codec    MLPP Dial-peers

0x1F       0    0x48EE1244 0/0/1.1          0/1:1  *0800055055 g729r8   0/2

1 active call found

thanks

giancarlo

Highlighted

Re: problem with ipphone on cucm 8.6.2

Hi Giancarlo.
Do you use different region between cucm and VG?
Did you configured the dial-peer with answer address as I suggested?

Regards
Carlo

Sent from Cisco Technical Support iPhone App

Please rate all helpful posts "The more you help the more you learn"
Highlighted
Beginner

Re: problem with ipphone on cucm 8.6.2

Hi Carlo,

the region is the same, and on the dp I've the answer address of my extension (723)

Highlighted

Re: problem with ipphone on cucm 8.6.2

Can you please post your entire config of VG?
Even if you configured the suggested DP I see that the default dialpeer (0) is matched.
Another question...
did you chek "media termination point required". ?
Carlo

Sent from Cisco Technical Support iPhone App

Please rate all helpful posts "The more you help the more you learn"
This widget could not be displayed.