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problem with ipphone on cucm 8.6.2

gevangelista
Beginner
Beginner

a       Good morning.

I've a cisco ipphone 6921 registered on cucm 8.6.2

I've the following problem:

I call an external number and answer me an IVR thet tell me: press 1 for.... press2 for... press 3 for and so on.

I press one of these choise but the selection is ignored and  the IVR send me the same message: press 1 for... press 2 for ... and so on.,

Can you help me to solve this item?

Thanks in advance

Giancarlo

13 Replies 13

Hi.
Which kind of pstn line and vg signaling protocol are you using?
Does this problem occur with 6921 only?

Let us know
regards
Carlo

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Hi thanks for answer.

The pstn line is a BRI (located in switzerland), and the there is a SIP trunk between voice-g and cucm

This is the trunk voice gw  and the isdn configuration

! interface BRI0/0/0
no ip address
carrier-delay 2
isdn switch-type basic-net3
isdn tei-negotiation first-call
isdn point-to-point-setup
isdn incoming-voice voice
isdn map address .* plan isdn type unknown
isdn send-alerting
isdn static-tei 0
!
interface BRI0/0/1
no ip address
carrier-delay 2
isdn switch-type basic-net3
isdn tei-negotiation first-call
isdn point-to-point-setup
isdn incoming-voice voice
isdn map address .* plan isdn type unknown
isdn send-alerting
isdn static-tei 0
!

dial-peer voice 42 voip

description ** Chiamate a numeri svizzeri **

translation-profile outgoing to-ch

destination-pattern 6T

session target ipv4:192.168.80.253

dtmf-relay rtp-nte

!

Hi Giancarlo.
Can you please send a show voice call status output during a call to IVR.

Thx

Carlo

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Please rate all helpful posts "The more you help the more you learn"