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Highlighted
Beginner

Problem with MoH (B-ACD and CUCM)

I'm with the following problem:

I'm using B-ACD with CUCM, it's working very well but it had one problem, when I receive a call from PSTN directly on extension, no passing by B-ACD, when i will tranfer or put this call on hold, the client hear the MoH configured on CUCM.

But when this call pass by B-ACD and after goes to CUCM for the same extension for example, while the user doesn't take this call the client hear the MoH from B-ACD, but if the user take this call and to tranfer or put in on hold this client doesn't hear the MoH from CUCM.

Can someone help me?

Following is the configuration:

voice class codec 1

codec preference 1 g711ulaw

codec preference 2 g711alaw

codec preference 3 g729r8

codec preference 4 g729br8

codec preference 5 g722-64

voice translation-rule 1

rule 1 /^9+/ /89/

!

!

voice translation-profile fromPSTN

translate called 1

application

service aa flash:app-b-acd-aa-2.1.0.0.tcl

  param number-of-hunt-grps 4

  paramspace english index 1

  param dial-by-extension-option 1

  param handoff-string aa

  paramspace english language en

  param max-time-vm-retry 2

  param aa-pilot 8900

  paramspace english location flash:

  param second-greeting-time 60

  param welcome-prompt _bacd_welcome.au

  param call-retry-timer 15

  param voice-mail 8902

  param max-time-call-retry 700

  param service-name queue

!

service queue flash:app-b-acd-2.1.0.0.tcl

  param queue-len 10

  param aa-hunt3 8998

  param aa-hunt4 8997

  param aa-hunt10 8902

  param aa-hunt2 8999

  param queue-manager-debugs 1

  param number-of-hunt-grps 4

controller E1 0/0/0

framing NO-CRC4

pri-group timeslots 1-31

description *** Connected to PSTN

voice-port 0/0/0:15

cptone CL

timeouts interdigit 5

busyout monitor action graceful

busyout monitor GigabitEthernet0/0.423

dial-peer voice 10 pots

tone ringback alert-no-PI

destination-pattern 0T

port 0/0/0:15

!

dial-peer voice 35 voip

description Repasse de chamadas para o CUCM Publisher

preference 1

destination-pattern .T

progress_ind setup enable 3

session target ipv4:10.10.9.35

voice-class codec 1

voice-class h323 1

dtmf-relay h245-alphanumeric

no vad

!

dial-peer voice 36 voip

description Repasse de chamadas para o CUCM Subscriber

preference 2

destination-pattern .T

progress_ind setup enable 3

session target ipv4:10.10.9.36

voice-class codec 1

voice-class h323 1

dtmf-relay h245-alphanumeric

no vad

!

dial-peer voice 8900 voip

service aa

destination-pattern 8900

session target ipv4:10.42.30.40

incoming called-number 8900

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

!

dial-peer voice 5 pots

translation-profile incoming fromPSTN

incoming called-number 9..

direct-inward-dial

port 0/0/0:15

telephony-service

srst mode auto-provision none

srst ephone template 1

srst dn template 1

srst dn line-mode dual

max-ephones 100

max-dn 100

ip source-address 10.42.30.40 port 2000

system message [SRST] - En modo local

time-format 24

date-format dd-mm-yy

dialplan-pattern 1 2784.... extension-length 4

max-conferences 8 gain -6

call-forward pattern ....

moh en_bacd_music_on_hold.au

multicast moh 239.10.16.4 port 2123

transfer-system full-consult

transfer-pattern ....

create cnf-files version-stamp 7960 May 27 2013 20:28:03

!

!

!

ephone-hunt 2 longest-idle

pilot 8999

!

!

ephone-hunt 3 longest-idle

pilot 8998

!

!

ephone-hunt 4 longest-idle

pilot 8997

!

!

ephone-hunt 10 longest-idle

pilot 8902

1 REPLY 1
Highlighted
Beginner

Hi, Did you resolve this issue?

 

Thanks.

 

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