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problem with my 7911 phone when i press Keys 1,2 or 3 it leads me to settings menu.

Konstantine Babuadze
Level 1
Level 1

‎09-25-2014 01:21 AM - edited ‎03-17-2019 12:17 AM

I have a problem with my 7911 phone when i press Keys 1,2 or 3 it leads me to settings menu. I cannot factory reset phone because  when i press 1 after holding # it starts booting.

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Chris Deren
Hall of Fame
Hall of Fame

‎09-25-2014 05:56 AM

How about factory rest by going to menu, pressing **#, and then selecting erase?

Chris

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Konstantine Babuadze
Level 1
Level 1
In response to Chris Deren

‎09-25-2014 08:20 AM

Hello Chris ,

I have tried this but it didn't help.

The firmware version is SCCP11.9-3-1SR3-1S

May be it will give you any tip. Is there any bug in this version ?

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Chris Deren
Hall of Fame
Hall of Fame
In response to Konstantine Babuadze

‎09-25-2014 08:27 AM

I have never heard of bug causing this type of an issue. Do you have other phones of the same models and if so do they behave the same way? Sounds to be like faulty phone.

Chris

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Konstantine Babuadze
Level 1
Level 1
In response to Chris Deren

‎09-25-2014 08:40 AM

I've been told by my college that they had this problem once, and they resolved it by downgrading the firmware. But i could not do this unfortunately.

Konstantin
 

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