Hello all.
I am experiencing problems with hold calls.
This is the scenario.
Case 1: extension 1010 (SCCP) calls 1012 (SIP)
When 1010 calls to 1012:
2.1 - All devices (A, B and C) get ring.
2.2 - A answers.
2.3 - But the call is for C.
2.4 - So, A put the call on hold.
2.5 - In the all phones (A, B and C), the line led will blink.
2.6 - So, C pick up the call and talk to calling number (1010).
2.7 - That is, it works perfectly here.
Obs.: It's OK too if the call is originated from PSTN.
Case 2: extension 1011 (SIP) calls 1012 (SIP)
When 1011 calls to 1012:
2.1 - All devices (A, B and C) get ring.
2.2 - A answers.
2.3 - But the call is for C.
2.4 - So, A put the call on hold.
2.5 - In the all phones (A, B and C), the line led will blink.
2.6 - So, C (TRY) pick up the call and the confusion begins!
2.7 - When C presses the line button to pick up the call,
he makes a new call to the calling number (1011).
2.8 - Then the caller who is on hold receives a new call...
The mess is ready!
CONFIG:
ephone-dn 1 number 1010 ! ephone 1 device-security-mode none mac-address ... codec g729r8 type 7931 button 1:1 ! voice register dn 1 number 1011 allow watch shared-line mwi ! voice register dn 2 number 1012 allow watch shared-line mwi ! voice register pool 1 busy-trigger-per-button 2 id mac ... type 7861 number 1 dn 1 dtmf-relay rtp-nte username ... codec g711ulaw ! voice register pool 2 busy-trigger-per-button 2 id mac ... type 7861 number 1 dn 2 dtmf-relay rtp-nte username ... codec g711ulaw ! voice register pool 3 busy-trigger-per-button 2 id mac ... type 7861 number 1 dn 2 dtmf-relay rtp-nte username ... codec g711ulaw ! voice register pool 4 busy-trigger-per-button 2 id mac 7035.0003.1012 type 7861 number 1 dn 2 dtmf-relay rtp-nte username ... codec g711ulaw ! voice register global mode cme source-address ... port 5060 timeouts interdigit 2 authenticate register authenticate realm all tftp-path flash: file text ! voice service voip no ip address trusted authenticate callmonitor no callmonitor trace rtp-port range 20000 30000 dtmf-interworking rtp-nte allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip supplementary-service h450.12 advertise-only no supplementary-service sip moved-temporarily no supplementary-service sip refer no supplementary-service sip handle-replaces redirect ip2ip fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none modem passthrough nse payload-type 101 codec g711ulaw redundancy maximum-sessions 1 h323 sip bind control source-interface ... bind media source-interface ... registrar server sip-profiles 1 no call service stop ! telephony-service no auto-reg-ephone ip source-address ... port 2000 calling-number local service phone paramEdibility 1 service directed-pickup gpickup service dss timeouts interdigit 2 cnf-file location flash: cnf-file perphone load 7931 SCCP31.9-4-2SR2-2S max-conferences 8 gain -6 call-park system application call-forward pattern .T dn-webedit time-webedit transfer-system full-consult transfer-pattern .T secondary-dialtone 0 !
The attached document describes in detail what is happening.
I have had this problem for some time. I hope someone can help me.
Tank you.
Accepted Solutions
