Problem with SCCP phones through a Trunk SIP

[AsmaElHamza4027]

Hello,

We have two Sites. the call flow is like that:

e.g IP Phone ->SCCP or SIP->CME->SIP TRUNK-> CUCM ->IP Phone

The problem is that phones working with SCCP like phones of type 6921 can’t call phones connected to the CUCM. Although, phones working with SIP can call phones connected to the CUCM through the SIP TRUNK.

Can you please give me some advice on how to fix the problem with for SCCP phones?

Thanks & Regards

[Vaijanath Sonvane]

Hi,

Do you have SIP or SCCP Phones on CUCM? Please post complete configuration of your CME router.

[AsmaElHamza4027]

Thank you for your reply.

We have both SIP and SCCP phones on the CUCM.

[HARIS_HUSSAIN]

1) Is there any firewall in the path, then make sure SCCP & SIP Inspection is turned off in firewall.
2) Enable below logs on CUCME and share the output to further troubleshoot.
debug ccsip messages

*** Please rate helpful post; Mark "Accept as a Solution" if applicable

Thanks,
Haris

[Mohammed al Baqari]

On CME debug ccsip me and make a test call. This will confirm whether call
is going to CUCM or not and will give an indication of the error.

[AsmaElHamza4027]

Thank you for your reply. 

This is the debug messages after a test call:

Jun 25 09:46:02.710: //-1/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_REGISTER_RESP
Jun 25 09:46:05.354: //25421783/DF293515-9664-11E9-982B-938E66C15EB6/SIP/Error/sipSPIGetCallServerGroupTargets:
No server group configured
Jun 25 09:46:05.354: //-1/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_CC_CALL_SETUP
SIP: (25421783) Group (a= group line) attribute, level 65535 instance 1 not found.
Jun 25 09:46:05.354: //-1/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/SIP/Error/voipCodec_to_rtpAvpCodec:
Unexpected VoIPCodec Type :No Codec
Jun 25 09:46:05.354: //25421783/DF293515-9664-11E9-982B-938E66C15EB6/SIP/Error/sipSPIAddSDPMediaPayload:
Call Origination Failed: None of the selected codec from CLI is supported by SIP
Jun 25 09:46:05.354: //-1/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/SIP/Error/sipSPIGetContentQSIG:
No Inbound Container Created !!!
Jun 25 09:46:05.354: //-1/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/SIP/Error/sipSPIGetContentQ931:
No Inbound Container Created !!!
Jun 25 09:46:05.354: //25421783/DF293515-9664-11E9-982B-938E66C15EB6/SIP/Error/sipSPIOutgoingCallSDP:
Error with codec types on media line : 1
Jun 25 09:46:05.354: //25421783/DF293515-9664-11E9-982B-938E66C15EB6/SIP/Error/sipSPICreateOutboundSDP:
Error in creating an SDP for the outbound call - Check for supported codecs
Jun 25 09:46:05.354: //25421783/DF293515-9664-11E9-982B-938E66C15EB6/SIP/Error/preprocessSetup:
Error during outbound SDP creation
Jun 25 09:46:05.354: //-1/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/SIP/Error/sipSPIGetContentQSIG:
No Inbound Container Created !!!
Jun 25 09:46:05.354: //-1/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/SIP/Error/sipSPIGetContentQ931:
No Inbound Container Created !!!
Jun 25 09:46:05.354: //-1/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/SIP/Error/ccsip_spi_process_ccapi_event:
CCAPI Event Preprocessor Failure
Jun 25 09:46:05.354: //-1/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_CC_CALL_DISCONNECT
Jun 25 09:46:05.354: //25421783/DF293515-9664-11E9-982B-938E66C15EB6/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x158C80D8
State of The Call : STATE_DEAD
TCP Sockets Used : YES
Calling Number : 6573
Called Number : 4123
Source IP Address (Sig ): 10.10.100.254
Destn SIP Req Addr:Port : :0
Destn SIP Resp Addr:Port : :0
Destination Name :

Jun 25 09:46:05.354: //25421783/DF293515-9664-11E9-982B-938E66C15EB6/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 10.10.100.254
Source IP Port (Media): 22244
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0

Jun 25 09:46:05.354: //25421783/DF293515-9664-11E9-982B-938E66C15EB6/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 47
Disconnect Cause (SIP) : 200

///

Can you guide me to the solution?

Thank you very much.

[Vaijanath Sonvane]

Hi,
From the logs two things are clear:
1. The outbound call is unable to find SIP Target. Do you have dial-peers configured with SIP Server Group or SIP Target? Please post your CME configuration. 

Jun 25 09:46:02.710: //-1/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_REGISTER_RESP
Jun 25 09:46:05.354: //25421783/DF293515-9664-11E9-982B-938E66C15EB6/SIP/Error/sipSPIGetCallServerGroupTargets:
No server group configured

2. The codec mismatch or unsupported codec. Which codec are you using on CME and CUCM side?

Jun 25 09:46:05.354: //-1/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/SIP/Error/voipCodec_to_rtpAvpCodec:
Unexpected VoIPCodec Type :No Codec
Jun 25 09:46:05.354: //25421783/DF293515-9664-11E9-982B-938E66C15EB6/SIP/Error/sipSPIAddSDPMediaPayload:
Call Origination Failed: None of the selected codec from CLI is supported by SIP

[AsmaElHamza4027]

Thank you very much for your time. I attached the CME configuration.

[Vaijanath Sonvane]

What is the calling number, called number, and IP Address of CUCM?

[Mohammed al Baqari]

You need to share debug ccsip mess and debug voice dialpeer all to see which dialpeer is used as you have many.