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Problems with adding calls to a conference

Kenjie-San
Beginner
Beginner

Hello,

i have a problem with a 7937 conferencingstation. The system ist a Cisco 2821 service-integrated router with CME 8.1.

On the 7937 conderencingstation, i can establish an ad-hoc conference with two phones. The Problem is to add a incoming phonecall to the conference. I tried to use the sw-key "Confrn", but then i have to dial a phonenumber, instead of adding the incoming call to the conference.

Do i have to configure something i forgot? multi ad-hoc conferencing?

2 Replies 2

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Kenjie,

That is working as designed

You have two choices here;

1. Set up the External call first before setting up the internal ad-hoc portion

or

2. Use the Select Softkey and Join Softkey to add the External call to the

existing conference as described in these two great threads;

https://supportforums.cisco.com/message/3160575#3160575

https://supportforums.cisco.com/message/2015576#2015576

Cheers!

Rob

Hi,

thank you for your explanation. i configured a lab with same configuration, it looks like their is a problem with ad-hoc conferencing, when an octo-line is configured on the conferencingstation. I changed it back to a dual-line and it worked fine; for three participants.

But now i have one problem, the final step would be to configure hardware conferencing. But this i will discuss in a new thread.

Thank you, you links helped me great too.

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